Business Support Specialist

Tetra Tech; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated support professional to join their dynamic team in Southampton. This role involves providing essential customer-focused support across multiple offices, ensuring smooth operations, and maintaining compliance with health and safety protocols. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to multitask effectively. With a focus on collaboration and innovation, this position offers the chance to contribute to meaningful projects that enhance quality of life. If you are adaptable and eager to learn, this opportunity is perfect for you.

Benefits

Flexible working options

Competitive compensation

Benefits package

Qualifications

• Proven ability to multitask and remain calm under pressure.
• Strong customer service skills with a friendly and professional demeanor.

Responsibilities

• Provide internal customer-focused support for operational tasks.
• Conduct checks for audits and ensure office compliance.
• Monitor supplies and assist with reception calls.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Multitasking

Organizational Skills

Microsoft Office Suite

Flexibility

Hospitality Experience

Tools

Bluebeam

PowerPoint

Publisher

Visio

Word

Excel

MS Forms

Job description

Are you ready to take the next step in your career? Do you want to do meaningful work that improves quality of life? At Tetra Tech, you will work with high-performing teams passionate about using their expertise to find solutions to complex problems in water, environment, infrastructure, resource management, energy, and international development.

We have an opportunity for an experienced support individual willing to support across several offices in the southwest; therefore, the ability to travel is essential.

Role Outline

This role will be based in Southampton, but you will be required to travel frequently to Bristol and Cardiff, and possibly to other UK offices to provide cover where applicable. You will provide an internal customer-focused support service to the business, particularly for fee-earning staff requiring support with day-to-day operational tasks. You must demonstrate effective organizational skills, teamwork, and the ability to follow processes and provide guidance to others. You may also support wider business topics as needed.

Key Accountabilities

1. Monitor and record all visitors to adhere to office security protocols.
2. Conduct regular checks and reporting to support audits, health and safety, and office compliance.
3. Ensure office health & safety by reporting hazards and escalating issues.
4. Travel to other offices to provide support.
5. Support facilities, including maintenance visits, issue reporting, and ensuring smooth office operations.
6. Monitor and order stationery and catering supplies.
7. Process inbound and outbound post, business deliveries, and packages.
8. Assist with reception calls where applicable.
9. Update and amend documents using applications such as Bluebeam, PowerPoint, Publisher, Visio, Word, Excel, MS Forms.
10. Raise POs, cheques, BACS payments as needed.
11. Handle printing, binding, posting, and courier bookings as required.
12. Book travel, accommodation, and car hire.
13. Order, release, and track PPE for staff, escalating out-of-date items.
14. Undertake other duties necessary to maintain service levels and compliance.
15. Provide out-of-hours support when required.
16. Support security-cleared tasks if applicable.

Skills, Knowledge, and Experience

1. Excellent interpersonal and communication skills.
2. Friendly, approachable, and professional customer service skills.
3. Ability to multitask, organize, prioritize, and remain calm under pressure.
4. Willingness to learn and utilize new skills.
5. Ability to work independently and as part of a team.
6. Flexibility and adaptability.
7. Good knowledge of Microsoft Office Suite and online applications.
8. Experience in hospitality and catering is preferable.

About Tetra Tech

Tetra Tech is a leading provider of consulting and engineering services worldwide, with a presence in over 400 locations. We focus on sustainable and resilient solutions, fostering a collaborative environment that supports innovation and individual performance. We offer competitive compensation and benefits.

Visit our website at www.tetratecheurope.com for more information. To apply, submit your CV and cover letter via our Careers section.

We thank all applicants; only those selected for an interview will be contacted.

Tetra Tech is an equal opportunities employer and encourages applications from all qualified candidates, regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or parental status, in line with the Equality Act 2010.

We are happy to discuss flexible working options, including reduced hours, flexible start/finish times, or compressed hours, to support your work/life balance.