Business Support Officer

Confidential; Birmingham; Presencial; GBP 17.000 - 25.000; Jornada completa

Descripción de la vacante

Hays in partnership with Birmingham City Council is recruiting a Business Support Officer to support the Planning Validation Team. You will review and validate planning applications, applying guidance to ensure submissions meet the required standards.

You will manage a high volume of cases, maintain records on internal systems, and assist applicants and colleagues to progress applications efficiently. A proactive, detail-oriented approach and strong IT/Office skills are essential.

Formación

• Organised and detail-focused candidate with administration experience.
• Experience in planning within local government or regulatory setting preferred.
• Excellent organisational and communication skills are essential.
• Proficient with IT systems and Microsoft Office applications.
• Ability to work independently and as part of a team, with a proactive approach.

Responsabilidades

• Review and validate planning applications to ensure they meet required standards.
• Maintain accurate records on internal systems and documentation.
• Identify missing or incorrect information and address it.
• Support applicants and colleagues as needed to progress applications.
• Handle a high volume of submissions in a fast-paced environment.

Conocimientos

Organised

Detail-oriented

Administration experience

Communication skills

IT & MS Office

Descripción del empleo

Your new company

Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a Business Support Officer to support their planning team. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives.

Your new role

The Planning Validation Team plays a vital role in ensuring planning applications are correctly submitted before they progress through the planning process. With a significant volume of applications currently awaiting review, we are looking for motivated individuals who can quickly learn complex processes and work accurately within a fast-paced environment. As a Business Support Officer within the Planning Validation Team, you will play a key role in reviewing and validating planning applications to ensure they meet the required standards before progressing through the planning process. Working with a high volume of applications, you will carefully assess submissions, check supporting documentation against established criteria, identify any missing or incorrect information, maintain accurate records on internal systems, and support applicants and colleagues where necessary. This is a detail-focused role that requires you to apply guidance and procedures accurately while helping the team process applications efficiently and effectively.

What you'll need to succeed

You will be a highly organised and detail-focused individual with previous administration or business support experience, capable of working accurately within a fast-paced environment. You will need to have experience in planning within local government, or a similar regulatory setting, as you will be dealing with complex processes and will need to confidently apply detailed guidance. You will possess excellent organisational and communication skills, be comfortable using a range of IT systems and Microsoft Office applications, and have the ability to work both independently and collaboratively as part of a team. Most importantly, you will bring a proactive approach, a keen eye for detail, and a commitment to delivering high-quality work.

What you'll get in return

You will be paid a competitive hourly rate and have a guaranteed long-term, with further opportunities for permanent opportunities. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills.