Business Support Officer (Maternity cover)

Marley Risk Consultants Limited; Bishop's Cleeve; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company in the UK Structural Warranty Insurance sector as a Business Support Officer. This full-time role offers a 12-month maternity cover contract, providing essential administrative support across various departments. Ideal for candidates with strong organizational skills and a background in office administration, this position allows for collaboration with multiple teams and the opportunity to develop a broad range of skills. If you're looking for a dynamic environment where you can contribute to continuous improvement initiatives, apply now!

Qualifications

• Proven office administration experience, preferably in insurance or financial services.
• Ability to work independently and as part of a team.

Responsibilities

• Provide administrative support across various departments.
• Process invoices and payments, reconciling accounts.
• Update Claims Management Portal System.

Skills

Office Administration

Communication

Time Management

IT Skills

Education

A-Level or equivalent

GCSE English Language grade 5/C or equivalent

Tools

MS Word

Excel

Outlook

Teams

Claims Management Portal

Job description

Business Support Officer (Maternity cover)

Join to apply for the Business Support Officer (Maternity cover) role at Marley Risk Consultants Limited.

Overview

Marley Risk Consultants Limited, established in 2013 with offices in Shrewsbury, London, and Cheltenham, specializes in claims management and loss adjusting services within the UK Structural Warranty Insurance sector. We are currently experiencing growth to meet expanding client needs and develop new services.

Location and Contract Details

Location: Cheltenham

Type: Maternity 12-month fixed-term contract, Full-time (Monday to Friday)

Role and Responsibilities

Reporting to the Department Manager, you will provide administrative support across various departments, including Operations, Finance, Claims Handling, Recoveries, and Complaints. This role offers the opportunity to collaborate with different teams and develop a broad range of administrative skills.

Key Activities

• Setting up claims files
• Handling inbound calls and redirecting as needed
• Distributing post and answering queries
• Updating Claims Management Portal System
• Data collation, organization, and filing
• Processing invoices and payments, reconciling accounts
• Supporting VAT returns, HMRC queries, and audits
• Financial reporting and updating client information
• Producing payment packs and supporting continuous improvement initiatives
• Providing excellent customer service and participating in training, including CII qualifications
• Adhering to legal, industry, and company standards
• Performing additional tasks as required

Skills and Experience

• Proven office administration experience, preferably in insurance or financial services
• Strong IT skills: MS Word, Excel, Outlook, Teams; Claims Management Portal experience preferred
• Excellent communication and interpersonal skills
• Organized with good time management and attention to detail
• Ability to work independently and as part of a team
• Educated to A-Level or equivalent, with GCSE English Language grade 5/C or equivalent

Seniority and Employment Details

• Entry level
• Contract
• Job function: Other
• Industry: Administrative and Support Services