Business Support Officer L3

Leicestershire County Council; Nottingham; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Nottingham City Council is seeking a Business Support Officer to assist busy children’s social care teams with high-quality administrative services. You will support social workers and team managers, handling calls, minutes, travel, letters, and data filing.

The role requires 1–2 days in the office weekly, DBS check, and strong MS Office skills. Hybrid working arrangement and competitive benefits are offered.

Qualifications

• Experience in business support, administration or customer service.
• Ability to plan and organise own workload.
• Excellent communication skills across phone, email and in person.
• Ability to maintain confidentiality and handle sensitive information.
• Experience taking accurate minutes of meetings.

Responsibilities

• Answer and screen phone calls and log detailed messages.
• Minuting meetings and arranging meeting rooms/interpreters.
• Arrange travel for staff and external meetings.
• Draft letters to families, carers and professionals.
• Save information and documents to the database.
• Complete funding forms and seek approvals.
• Procurement tasks to enable invoice payments; bank transfers.
• Process health assessments paperwork for looked-after children.

Skills

Customer service

Planning & organisation

Communication skills

Confidentiality

Minute taking

Tools

MS Office

Job description

Contract Type: Permanent

Working Hours: 8.30am to 16.50pm Monday to Friday.

Worker Type: Hybrid Worker.

Salary: Starting Salary is £27,709 (Level one) rising to £28,608 (Level four) per annum (pro rata for part-time)

Location: Loxley House, Station Street, Nottingham, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council here .

About the Role

You will be working as a Business Support Officer for very busy children social care teams, being responsible for supporting the social workers, as well as team managers, with a high-quality administrative service.

Daily tasks will include in between others: taking and screening phone calls and taking detailed messages; minuting meetings; booking meeting rooms and interpreters; arranging travel for colleagues and parents attending contact with their looked after children; composing letters to families, carers and professionals; saving information and documents to the database; completing funding forms and seeking agreements; purchasing items using a purchase card; issuing cash payments to colleagues, parents, carers and young people and complete the relevant cash handling and reconciliations processes associated to this; completing procurement processes to enable payment of invoices; arranging bank transfers; completing paperwork for and managing the processes of children looked after health assessments.

About You

Essential Criteria :

• One year experience in business support, administration, customer service or similar role and commitment to a quality customer focused service.
• Ability to plan and organise own workload flexibly.
• Extensive experience of using the MS office suite.
• The ability to communicate effectively at all levels face to face, on the telephone and by email.
• Ability to undertake high level office administrative duties.
• Ability to maintain confidentiality.
• Support and take accurate minutes of meetings.
• A DBS enhanced check for a regulated activity is required for this post.
• The role requires you to work 1-2 days a week from the office on a rota basis.

You can find the job description for this post here .

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Ximena Neal, by email at [e-mail] or Tom White, by email at [e-mail]

Closing Date: 1st November 2026

Interviews will be held: 12 th November 2026