Business Support Officer L3

Nottingham City Council; East Midlands; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Competitive pay

Leave entitlement

Job summary

Nottingham City Council is hiring a Business Support Officer to assist busy children’s social care teams with high-quality administration. You will support social workers and team managers, handling calls, messages, minute-taking and travel arrangements, while ensuring confidential processing of documents and funds.

The role requires DBS clearance, 1 year of business support experience, and the ability to work 1-2 days per week in the office.

Qualifications

• One year experience in business support, administration, customer service or similar role.
• Ability to plan and organise own workload flexibly.
• Extensive experience of using the MS office suite.
• Effective communication at all levels face to face, on the telephone and by email.
• Ability to undertake high level office administrative duties.

Responsibilities

• Take and screen phone calls and record detailed messages.
• Minuting meetings and booking meeting rooms/tools.
• Arrange travel for colleagues and parents attending meetings.
• Compose letters to families, carers and professionals.
• Save information to the database and complete funding forms.

Skills

Office administration

Customer service

MS Office

Communication skills

Time management

Tools

MS Office Suite

Job description

Contract Type: Permanent

Working Hours: 8.30am to 16.50pm Monday to Friday.

Worker Type: Hybrid Worker.

Salary: Starting Salary is £27,709 (Level one) rising to £28,608 (Level four) per annum (pro rata for part-time)

Location:Loxley House, Station Street, Nottingham, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

You will be working as a Business Support Officer for very busy children social care teams, being responsible for supporting the social workers, as well as team managers, with a high-quality administrative service.

Daily tasks will include in between others: taking and screening phone calls and taking detailed messages; minuting meetings; booking meeting rooms and interpreters; arranging travel for colleagues and parents attending contact with their looked after children; composing letters to families, carers and professionals; saving information and documents to the database; completing funding forms and seeking agreements; purchasing items using a purchase card; issuing cash payments to colleagues, parents, carers and young people and complete the relevant cash handling and reconciliations processes associated to this; completing procurement processes to enable payment of invoices; arranging bank transfers; completing paperwork for and managing the processes of children looked after health assessments.

About You

Essential Criteria :

• One year experience in business support, administration, customer service or similar role and commitment to a quality customer focused service.
• Ability to plan and organise own workload flexibly.
• Extensive experience of using the MS office suite.
• The ability to communicate effectively at all levels face to face, on the telephone and by email.
• Ability to undertake high level office administrative duties.
• Ability to maintain confidentiality.
• Support and take accurate minutes of meetings.
• DBS enhanced check for a regulated activity is required for this post.
• The role requires you to work 1-2 days a week from the office on a rota basis.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Ximena Neal, by email at [e-mail] or Tom White, by email at [e-mail]

Closing Date: 1st November 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held:12th November 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

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