Business Support Officer Level 4

ESPO Trading Limited; East Midlands; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

Nottingham City Council is seeking an experienced Senior Business Support Officer to lead high-quality administrative and operational support within our Children in Care and Leaving Care Services.

You will manage a team of Business Support Officers, ensuring effective delivery of customer-focused administrative support and working with Social Workers, Leaving Care Personal Advisors and Service Managers to meet statutory responsibilities.

Qualifications

• Experience supervising staff in business support or administrative settings.
• Experience in a busy, complex administrative environment.
• Knowledge of financial administration, payment processes, monitoring and reporting.
• Strong organisational, prioritisation and workload management skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and manage a team of Business Support Officers.
• Oversee financial payments, allowances, supplier payments, and related admin for Children in Care and Care Leavers.
• Support workforce planning, performance monitoring, and service improvement.
• Collaborate with Social Workers, Team Managers and Service Managers to meet service priorities.

Skills

Staff supervision

Financial administration

ICT systems

Oracle Fusion

Stakeholder management

Organization

Communication

Tools

Oracle Fusion

Job description

Contract Type: Permanent

Working Hours: 37 hours per week, Full-Time

Worker Type: Hybrid Worker

Salary:£29,542 (Level one) - £32,046 (Level four) per annum (pro rata for part-time)

Location: Loxley House, Station Street, Nottingham, NG2 3NG

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of children and young people, we want to hear from you.

About the Role

We are seeking an experienced and motivated Senior Business Support Officer to lead the provision of high-quality business support within our Children in Care (CIC) and Leaving Care Services.

As the Senior Business Support Officer, you will provide day-to-day leadership and line management to a team of Business Support Officers, ensuring the effective delivery of customer-focused administrative and operational support. Working closely with Social Workers, Leaving Care Personal Advisors, Team Managers and Service Managers, you will play a key role in supporting statutory responsibilities, operational priorities and service performance.

The postholder will oversee a range of complex business support functions, including financial payments and allowances for Children in Care and Care Leavers, post-18 accommodation payments, higher education support, passport applications, petty cash arrangements, Oracle Fusion transactions, supplier payments, Liquidlogic administration and statutory processes. You will also support workforce planning, performance monitoring, service improvement activity and the ongoing development of staff, ensuring resources are deployed effectively to meet service demands and achieve positive outcomes for children and young people.

About You The ideal candidate will have:

• Experience of supervising or leading staff within a business support or administrative environment.
• Experience of working within a busy and complex administrative setting.
• Knowledge of financial administration, payment processes, monitoring and reporting.
• Strong organisational, prioritisation and workload management skills.
• Excellent communication and stakeholder management skills.
• Confidence using ICT systems, including Microsoft Office, Oracle Fusion and case management systems.
• Experience of supporting staff development and driving service improvement.
• A commitment to delivering high-quality customer-focused services.
• The ability to build effective working relationships with colleagues, managers and partner agencies.
• This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English is an essential requirement for the role.
• A DBS standard check for a regulated activity is required for this post.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Kevin Bianco, Service Delivery Manager - Children in Care, Leaving Care, Fostering & Regulated Services, by telephone on 0115 876 2801 / 2738 or by email at [e-mail].

Closing Date: 4th November 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support