Business Support Officer (CDC)

Doncaster Council; Doncaster; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Leave entitlement

Pension

Wellbeing support

Training opportunities

Staff discounts

Job summary

City of Doncaster Council is seeking a Business Support Officer (CDC) based at Edlington & Adwick/Hybrid, Doncaster. This full-time permanent role (37 hours) offers a Grade 6 salary of £27,274–£28,153 per annum.

You will provide comprehensive administrative support to the team, liaise with professionals and the public, update records in Excel and case management systems, and take electronic minutes for multi-agency meetings.

Qualifications

• Experience in busy office environments.

Responsibilities

• Providing comprehensive, efficient administration support to all team members, liaise with professionals, external agencies and representatives, internal colleagues and the public.
• Dealing with enquiries from both internal and external customers ensuring a high standard of customer service.
• Updating records in Excel and case management systems.
• Taking electronic minutes for highly confidential Strategy/multi-agency meetings within set deadlines.
• Processing financial payments to support locality services.
• Analyse data and statistics to evaluate service performance and outcomes; conduct research and summarise findings to support service development.
• Work within Data Protection guidelines, handling sensitive and confidential data.

Skills

Customer service

Minute taking

Tools

Excel

Job description

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Basis Full time

Job profile for Business Support Officer (CDC)

Business Support Officer (CDC)

Martinwells Centre 04/10/2026 Business Support Officer (CDC)

Job details

Salary Grade 6 £27,274 - £28,153 per annum

Contractual hours 37 Basis Full time

Region Doncaster

Job category/type Administration/Clerical

Date posted 23/09/2026

Job reference REQ23765

Attachments: Benefits booklet.docx Job Role Summary Business Support Officer G6.docx Front Line and Support 1b - job profile.docx

Job description

Based at: Edlington & Adwick/Hybrid, Doncaster

Salary details: Grade 6 £27,274 - £28,153 per annum

Contract Type: Full Time - Permanent

Hours: 37 hours per week

Closing date: 4th October 2026

The City of DoncasterCouncil is a confident, ambitious organisationwhich puts improving the life of its residents at the centre of everythingwe do. You have an opportunity to be part of this in the role of Business Support Officer.

We are currently looking to recruit a flexible, motivated, Business Support Officer to work in Children’s Social Care North & South Localities where you will play an important role in the lives of the children in Doncaster.

Duties include (but not limited to):

• Providing comprehensive, efficient, effective administration support to all team members, liaise with professionals, external agencies and representatives, internal colleagues and members of the public
• Dealing with enquires from both internal and external customers ensuring that a high standard of customer service is delivered at all times.
• Updating records in excel and case management systems
• Taking electronic minutes for highly confidential Strategy/multi agency meetings in various formats within set deadlines.
• Processing financial payments to support the locality services
• Analyse data and statistics to evaluate service performance and outcomes. Conduct research and summarise findings to support service development.
• Work within Data Protection guidelines, handling sensitive and confidential data

We value a range of experiences and skills. If you have transferable skills from other roles or voluntary work, we encourage you to apply.

The ideal candidate will have experience of working in a busy office environment, be well organised, have excellent customer service skills, experience of minute taking and working to conflicting deadlines. We are looking for a hardworking and conscientious person providing essential and valuable support service.

In return for your contribution, we offer:

• Competitive leave entitlement
• Generous local government pension scheme
• Wellbeing support and staff networks
• Development and training opportunities
• Staff discounts and benefits schemes
• More information on benefits can be found in the attached benefits booklet.

Please review the job summary and profile and demonstrate in your application how you meet the required criteria.

Shortlisting will take place on 6th October 2026 and interviews are anticipated on week commencing 12th October 2026.

For further details or an informal chat, please contact: Emma Troupe, Senior Business Support Officer Tel: [phone]

We encourage applicants to use their own words to reflect their experience and skills and over-reliance on AI is discouraged.

The Advance Employment Team offers personalised support to help you take your next step into work. From building your CV and getting the right interview skills to accessing a wide range of free courses, the team will help you grow your skills and confidence and find a job you’ll enjoy. Get in touch by email ( [e-mail] ) or visit the Advance website ( www.advancedoncaster.co.uk ) to discover the support available.

City of Doncaster Council is committed to meeting the needs of our diverse community and improving quality of life for all. We welcome applications from people of all backgrounds and experiences and are committed to safeguarding and promoting the welfare of children, young people, and adults.

We are a Disability Confident employer and committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled applicants who meet the minimum criteria and make reasonable adjustments as required.

Address Civic Office Waterdale Doncaster DN1 3BU