Business Support Officer

Stockton-on-tees Borough Council; Tees Valley; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Flexible working

LGPS pension

Car lease scheme

Employee discounts

Online GP

Employee assistance programme

Physiotherapy services

Leave allowance 27-32 days

Job summary

Stockton-on-Tees Borough Council is recruiting a Business Support Officer to join the Highways & Civil Engineering Team. You will provide administrative, financial and customer support to keep highways, transport and infrastructure services running smoothly for residents, businesses and visitors.

You will raise purchase orders, process invoices, collate information from partners, respond to enquiries and help drive service improvements.

Qualifications

• Excellent organisational and administrative skills.
• Customer-focused with high-quality service.
• High attention to detail and accuracy.
• Confident with data, spreadsheets and information systems.
• Strong communication with colleagues, customers and stakeholders.
• Able to manage a varied workload and prioritise demands.

Responsibilities

• Providing comprehensive administrative support to the Highways & Civil Engineering Team.
• Raising purchase orders, processing invoices and supporting financial monitoring activities.
• Requesting, collating and monitoring information from internal and external partners.
• Responding to customer enquiries, service requests and complaints, ensuring timely and professional responses.
• Monitoring customer feedback and helping identify opportunities for service improvement.
• Supporting the effective delivery of projects and services across the team.

Skills

Organisational skills

Administrative skills

Customer-focused service

Attention to detail

Data handling

Effective communication

Workload management

Job description

We are looking for a Business Support Officer to join our friendly and supportive Highways & Civil Engineering Team at Stockton-on-Tees Borough Council. This is an exciting opportunity to play a key role in supporting the delivery of services that help keep Stockton-on-Tees moving, safe and well maintained for residents, businesses and visitors. Working as part of a dedicated team, you will provide a wide range of administrative, financial and customer support functions that contribute to the successful delivery of highways, transport and infrastructure services across the Borough. No two days are the same in this varied and rewarding role. You'll work closely with technical and operational colleagues, helping to ensure services run smoothly while delivering excellent support to both internal and external customers.

• Providing comprehensive administrative support to the Highways & Civil Engineering Team.
• Raising purchase orders, processing invoices and supporting financial monitoring activities.
• Requesting, collating and monitoring information from internal and external partners.
• Responding to customer enquiries, service requests and complaints, ensuring timely and professional responses.
• Monitoring customer feedback and helping identify opportunities for service improvement.
• Supporting the effective delivery of projects and services across the team.

Please note that we are unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK. All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council's statutory employment checks. Employment cannot commence or continue unless this has been verified.

Are you organised, detail‑oriented and confident working with data, systems and financial information? We are looking for someone who:

• Has excellent organisational and administrative skills.
• Is customer-focused and committed to providing a high-quality service.
• Has strong attention to detail and accuracy.
• Is confident working with data, spreadsheets and information systems.
• Can communicate effectively with colleagues, customers and stakeholders.
• Is able to manage a varied workload and prioritise competing demands.

At Stockton-on-Tees Borough Council, we are committed to being a great place to work. We value our employees and offer a supportive working environment where colleagues are trusted, encouraged and empowered to achieve their full potential.

We offer an excellent total reward package, including:

• A competitive salary of up to £29,542.
• 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.

And that's not all – you can also work flexibly where you can work part of your week at home.