Highways Admin & Finance Support Officer (Hybrid)

Stockton-on-Tees Borough Council; Tees Valley; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Car lease scheme

LGPS pension

Discounts at high street and online"

Online GP appointments

Employee assistance programme

Physiotherapy services

Learning & development opportunities

Job summary

Stockton-on-Tees Borough Council is seeking a Business Support Officer to join the Highways & Civil Engineering Team. The role delivers wide-ranging admin, financial and customer support to keep highways and transport services moving for residents and businesses.

You will work with colleagues across the team to ensure smooth service delivery, handling data, invoices and stakeholder communications while maintaining high standards of accuracy and responsiveness.

Qualifications

• Excellent organisational and administrative skills.
• Customer-focused with a commitment to high-quality service.
• Strong attention to detail and accuracy.
• Confident working with data, spreadsheets and information systems.
• Able to communicate effectively with colleagues, customers and stakeholders.
• Capable of managing a varied workload and prioritising competing demands.

Responsibilities

• Provide comprehensive administrative support to the Highways & Civil Engineering Team.
• Raise purchase orders, process invoices and support financial monitoring activities.
• Request, collate and monitor information from internal and external partners.
• Respond to customer enquiries, service requests and complaints with timely, professional responses.
• Monitor customer feedback and identify opportunities for service improvement.
• Support delivery of projects and services across the team.

Skills

Organisational skills

Administrative skills

Attention to detail

Data handling

Communication

Workload management

Job description

Stockton-on-Tees Borough Council is seeking a Business Support Officer to join the Highways & Civil Engineering Team. The role delivers wide-ranging admin, financial and customer support to keep highways and transport services moving for residents and businesses.

You will work with colleagues across the team to ensure smooth service delivery, handling data, invoices and stakeholder communications while maintaining high standards of accuracy and responsiveness.