Highways & Civil Admin Officer — Hybrid

Stockton-on-tees Borough Council; Tees Valley; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Flexible working

LGPS pension

Car lease scheme

Employee discounts

Online GP

Employee assistance programme

Physiotherapy services

Leave allowance 27-32 days

Job summary

Stockton-on-Tees Borough Council is recruiting a Business Support Officer to join the Highways & Civil Engineering Team. You will provide administrative, financial and customer support to keep highways, transport and infrastructure services running smoothly for residents, businesses and visitors.

You will raise purchase orders, process invoices, collate information from partners, respond to enquiries and help drive service improvements.

Qualifications

• Excellent organisational and administrative skills.
• Customer-focused with high-quality service.
• High attention to detail and accuracy.
• Confident with data, spreadsheets and information systems.
• Strong communication with colleagues, customers and stakeholders.
• Able to manage a varied workload and prioritise demands.

Responsibilities

• Providing comprehensive administrative support to the Highways & Civil Engineering Team.
• Raising purchase orders, processing invoices and supporting financial monitoring activities.
• Requesting, collating and monitoring information from internal and external partners.
• Responding to customer enquiries, service requests and complaints, ensuring timely and professional responses.
• Monitoring customer feedback and helping identify opportunities for service improvement.
• Supporting the effective delivery of projects and services across the team.

Skills

Organisational skills

Administrative skills

Customer-focused service

Attention to detail

Data handling

Effective communication

Workload management

Job description

Stockton-on-Tees Borough Council is recruiting a Business Support Officer to join the Highways & Civil Engineering Team. You will provide administrative, financial and customer support to keep highways, transport and infrastructure services running smoothly for residents, businesses and visitors.

You will raise purchase orders, process invoices, collate information from partners, respond to enquiries and help drive service improvements.