Technical Support Officer

North Somerset Council; Weston-super-Mare; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Local Government Pension

Flexible working arrangements

Professional development

Job summary

North Somerset Council is seeking a Technical Support Officer to join the Highway Structures Team in Weston-super-Mare. The role supports maintenance programmes, procurement and customer enquiries, within a flexible hybrid working pattern.

Essential criteria include an HNC or similar, strong communication skills and proficiency with MS Office. The team manages hundreds of structures and aims to deliver projects within set timescales and budgets.

Qualifications

• Excellent verbal and written communication with stakeholders.
• Proficient in Microsoft Office applications.
• Ability to manage data, records and reporting.

Responsibilities

• Support day-to-day operations of the Highway Structures Team.
• Prepare submissions to insurers for damage recovery claims.
• Maintain records in the AMS and coordinate Streetworks notices.
• Support procurement of works and service contracts.
• Assist with budget monitoring and reporting.

Skills

Verbal communication

Written communication

Microsoft Office

Education

HNC in Civil Engineering or related

Tools

AMS / Asset Management System

Job description

Welcome to North Somerset Council’s Web Recruitment page where you will find details of our current vacancies.

If you experience any issues completing your application, or require any adjustments to the recruitment process, please call the Human Resources Team on 01275 888788 or email [e-mail].

To advertise on this page, please contact Human Resources.

Salary Level 5:- £29,542 - £32,046 - Level 6:- £33,119 - £35,570 per annum (Within the career grade Level 3 - Level 10)

Basis Full time

Job profile for Technical Support Officer

Technical Support Officer

Weston-super-Mare 25/10/2026

Job details

Salary Level 5:- £29,542 - £32,046 - Level 6:- £33,119 - £35,570 per annum (Within the career grade Level 3 - Level 10)

Contractual hours 37 Basis Full time

Package Permanent contract - 25 days annual leave per annum, rising to 30 days per annum after 5 years' service

Job category/type Highways

Date posted 16/09/2026

Job reference EATA0104

Attachments Technical Support Officer - EATA0104 - Job Description.pdf

Job description

About us.

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The role.

We are seeking a Technical Support Officer to join our Highway Structures Team. The Highway Structures Team is responsible for managing around 1026 highway structures, which includes Road and Foot Bridges, Public Rights of Way (PROW) Bridges, Highway Retaining walls, and other structures. The team also responsible for delivering annual capital and revenue programme of maintenance works for highway structures (circa £1million), Statutory Annual Inspections of structures (General and Principal inspections), Administration and Approval of Technical Approval (TA) procedures, and the Management and Repair of Vehicle Restraint Systems (VRS’s).

In this role, you will support the Highway Structures Team in delivering the annual capital and revenue maintenance programmes. You will also provide assistance to the Team Manager with various administrative activities, including acting as the team requisitioner for the procurement of works and service contracts. Additionally, you will support the management of customer enquiries by allocating queries to the relevant engineers within the team, monitoring progress, and ensuring that responses are provided within the Council’s required timescales.

Key responsibilities:

• Supporting the Highway Structures Team in the day-to-day delivery of service operations, including ensuring all necessary permits, consents, and approvals are in place for reactive and planned maintenance works.
• Gathering relevant information relating to Road Traffic Collision (RTC) damage to Vehicle Restraint Systems/Crash Barriers and preparing submissions to solicitors and insurers to support vehicle damage recovery claims.
• Maintaining accurate and up-to-date records and inspections data within the electronic Highway Structures Asset Management System (AMS).
• Coordinating and submitting Streetworks notices, booking road space, and supporting the delivery of projects within the Highway Structures Team.
• Supporting the delivery of the annual reactive maintenance schemes.
• Assisting engineers and project teams in the delivery of Highway Structures active maintenance and improvement works.
• Supporting Highway Structures Inspector with site inspections where two-person inspection teams are required.
• Assisting with the preparation, monitoring, and reporting of project budgets, including resource planning and financial tracking.

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

Work style.

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Flexible Worker which means you can expect to work in the following way:

• 2-3 days in the office.
• Works both from home and the office, depending on the task at hand.
• Training is provided to help balance work-life and manage time effectively, with an emphasis on communication for team touchpoints and planning in-office days for collaboration.

About you.

We are looking for an enthusiastic and motivated individual who is passionate about developing their skills and knowledge in modern civil and structural engineering design and construction methods, and who possesses the following skills, experience, and attributes:

Essential criteria:

• Educated to a minimum HNC level (NVQ level 3) or Equivalent in a relevant civil engineering or construction discipline.
• Excellent verbal and written communication skills, with the ability to communicate effectively with colleagues, contractors, and stakeholders.
• Proficient in Microsoft office applications.

Desirable criteria:

• BTECH Higher National Certificate (HNC), HND in Civil Engineering, Construction, or a related discipline.
• Knowledge and Experience of managing electronic structures or highway asset management systems, such as AMS or equivalent platforms.

What we offer.

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.

We offer:

• Competitive salary and benefits.
• Flexible working arrangements.
• Local Government Pension.
• Opportunities for professional development.
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
• Opportunity to purchase up to an additional 10 days annual leave each year.
• Dedicated in house Wellbeing Team.
• Salary sacrifice Cycle to Work and Electric Vehicle schemes.

Further details of our excellent rewards package can be found in our Benefits booklet .

Contact information.

For further information about the role, please contact Chandan Bhumpelly, Highway Structures Manager at [e-mail] or 07776 170 223.

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: Friday 30 October 2026.

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal opportunities.

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.