Business Support Officer

Stockport Council; Stockport; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Stockport Council is seeking a Business Support Officer to support the EHCP Team's statutory functions, providing administrative assistance, data entry and case management updates. The role includes handling correspondence, arranging meetings, taking notes, and acting as a first point of contact for parents, schools and professionals, with hybrid working at Stopford House and homeworking.

Experience in admin, confidentiality, and customer service is desired; the post is full-time (12 months)

Qualifications

• Experience in administrative support.
• Ability to handle confidential information.
• Strong customer service and communication skills.

Responsibilities

• Data entry and document production for EHCP team.
• Processing statutory paperwork and monitoring deadlines.
• Maintaining accurate records and updating case management systems.
• Serving as a point of contact for parents, schools and professionals.

Job description

Business Support Officer
Scale 3 (£26,427 - £26,847 if Full-Time or £13,213 - £13,423 if Part-Time)
1 x 37 hours, Full-Time, Temporary (12 months)
1 x 18.5 hours, Part-Time, Permanent
Hybrid: Stopford House and homeworking

Application Deadline: 30th September 2026
Shortlisting Date: 1st October 2026
Interview Date: 8th October 2026
Interview Type: Microsoft Teams

Join us at Stockport Council – Best for Inclusion winner at the Greater Manchester Good Employment Awards 2026

Your Role

The Business Support officer plays a vital role in supporting the EHCP Team's statutory functions, helping to ensure children and young people receive timely and effective support. You will provide comprehensive administrative assistance, maintain accurate records, manage correspondence, and support the smooth delivery of business processes across the team.

Key responsibilities include data entry, document production, processing statutory paperwork, monitoring shared inboxes, arranging meetings, taking notes, and updating case management systems. You will be a key point of contact for parents, schools, professionals, and partner agencies, handling enquiries professionally while supporting the tracking of statutory deadlines and ensuring compliance with legal requirements.

About You

We are looking for a highly organised and customer-focused individual who shares Stockport Council's values of putting people first, working collaboratively, driving continuous improvement, and treating others with respect. You will have experience providing administrative support, handling confidential information, and delivering excellent customer service in a busy environment.

The ideal candidate will be confident using Microsoft Office applications, with strong data entry, communication, and organisational skills. You will be able to prioritise competing demands, follow established procedures, and work effectively with colleagues and partners to achieve positive outcomes.

Attention to detail, accuracy, and the ability to meet deadlines, along with a flexible and proactive approach to work.

About Us

This is an exciting opportunity to join Stockport Council's SEND Service and make a real difference to the lives of children and young people with special educational needs and disabilities. As a Business Support Assistant, you will play a key role in supporting the delivery of Education, Health and Care Plans (EHCPs), working within a friendly and dedicated team committed to achieving positive outcomes.

In return, we offer a supportive working environment, opportunities for learning and development, flexible working arrangements, and a comprehensive employee benefits package. If you are organised, motivated, and passionate about delivering excellent customer service, we would love to hear from you.

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We're keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

If you would like to find out more about the role please contact Alison Poyser on [e-mail] for an informal discussion about the role

This post is also open as secondment opportunity for Stockport Council Employees, however, you must seek the permission of your current manager prior to making an application.

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

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Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.

We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.