Business Support Officer

Civic Recruitment Limited; Newport; On-site; GBP 67,000 - 112,000; Full time

Job summary

Civic Recruitment Limited in Newport is seeking a Business Support Officer for a 3 months contract with a Local Authority. You will provide administrative, financial and operational support to Waste Management and Street Cleansing services, helping managers ensure efficient frontline delivery.

Key duties include processing payments, handling enquiries, maintaining records, and assisting with contract administration.

Qualifications

• Experience in business support or administration.
• Experience dealing with customer enquiries and complaints.
• Experience maintaining records and databases.
• Strong IT skills including Microsoft Office and data systems.
• Good organisational and workload management skills.
• Strong communication and customer service skills.
• Experience handling financial records, payments or account reconciliation.
• Ability to work independently and as part of a team.
• Experience within Waste Management, Street Cleansing or Local Government is desirable.

Responsibilities

• Provide administrative support to managers and operational teams.
• Act as a central point of contact for enquiries, service requests and FOI requests.
• Allocate and monitor work requests to operational teams.
• Record and verify agency workforce claims.
• Gather, analyse and report performance data.
• Maintain expenditure and income records and support reconciliation processes.
• Process payments, orders and charging systems.
• Assist with procurement, stock control and equipment records.
• Support contract administration and tender preparation.
• Record and manage customer enquiries and complaints.
• Maintain PPE and operational records.
• Monitor service performance and escalation processes.
• Support the development of online and electronic service delivery.
• Ensure compliance with Health & Safety procedures.

Skills

Business support experience

Customer enquiries

Record keeping

Microsoft Office

Workload management

Communication skills

Finance / payments

Independent / team work

Local government / waste management

Tools

Microsoft Office

Job description

Contract | Civic Recruitment Limited | United Kingdom

Posted On 08/10/2026

Job Information

Community & Social

City Newport

Province Newport (Casnewydd GB-CNW)

Postal Code NP10

Job Description

3 Months Contract with a Local Authority

Job Purpose

As a Business Support Officer , you will provide administrative, financial and operational support to Waste Management and Street Cleansing services, helping managers and supervisors ensure the efficient delivery of frontline services.

Key Duties/Accountabilities

• Provide administrative support to managers and operational teams.
• Act as a central point of contact for enquiries, service requests and FOI requests.
• Allocate and monitor work requests to operational teams.
• Record and verify agency workforce claims.
• Gather, analyse and report performance data.
• Maintain expenditure and income records and support reconciliation processes.
• Process payments, orders and charging systems.
• Assist with procurement, stock control and equipment records.
• Support contract administration and tender preparation.
• Record and manage customer enquiries and complaints.
• Maintain PPE and operational records.
• Monitor service performance and escalation processes.
• Support the development of online and electronic service delivery.
• Ensure compliance with Health & Safety procedures.

Essential Experience Required

• Previous Business Support, Administration or Office Support experience.
• Experience dealing with customer enquiries and complaints.
• Experience maintaining records and databases.
• Strong IT skills including Microsoft Office and data systems.
• Good organisational and workload management skills.
• Strong communication and customer service skills.
• Experience handling financial records, payments or account reconciliation.
• Ability to work independently and as part of a team.
• Experience within Waste Management, Street Cleansing or Local Government is desirable.

Additional Information to Note

• We work on bi-weekly payment schedule.