Business Support Officer

Civic Recruitment Limited; Greater London; Hybrid; GBP 52,000 - 56,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Home Working Flexibility

Dynamic local authority environment

Diverse role across services

Job summary

Lambeth Council is seeking a skilled Business Support Officer on a 6-month contract based at 6 Brixton Hill, London. The role delivers business support across council departments, handling administrative, financial, and data tasks to ensure accuracy and statutory compliance.

You will work in a fast-paced environment, prioritising workloads while maintaining high standards of customer service. The role is office-based with some home-working flexibility, and involves preparing documents, managing

Qualifications

• Proven experience providing business, administrative, or operational support in a busy office.
• Strong written and verbal communication skills.
• Excellent organisational and workload management abilities.
• Experience managing competing priorities and meeting deadlines.
• Proficiency in IT including Word, Excel, Outlook, and data systems.

Responsibilities

• Deliver comprehensive business support across multiple service areas.
• Oversee shared mailboxes and manage correspondence.
• Handle finance-related transactions and administrative requests.
• Input, maintain, store, and archive data accurately.
• Organise meetings, prepare documents, and take notes.
• Manage caseload and workflow systems effectively.
• Update and maintain databases and IT systems.
• Generate reports, spreadsheets, and management information.
• Ensure records are accurate for statutory returns and reporting.
• Support established business processes and procedures.
• Collaborate across teams to meet business needs.
• Assist in identifying service improvements and efficiencies.
• Contribute to paperlite and digital working initiatives.
• Prioritise workload and meet deadlines in a reactive environment.

Skills

Communication

Organizational skills

Data management

Report writing

Customer service

Attention to detail

Tools

Microsoft Word

Excel

Outlook

Databases

Business systems

Job description

Job Description

Business Support Officer – 6 Month Contract

Location: 6 Brixton Hill, London, SW2 1RW

Rate: £26.78 per hour (Umbrella)

Contract: 6 Month Contract

Hours: Full Time

Working Pattern: Office-Based with Some Home Working Flexibility

Pay: Bi-Weekly

Summary

Lambeth Council is on the lookout for a skilled Business Support Officer to deliver a thorough, professional, and customer-centric business support service across various Council departments. This dynamic and fast-paced position involves assisting operational teams with administrative, financial, and data management tasks, ensuring compliance with statutory obligations and the delivery of high-quality services to residents. The ideal candidate will be exceptionally organized, adaptable, and capable of handling a demanding workload while upholding high standards of accuracy and customer service.

Key Responsibilities

• Deliver comprehensive business support across multiple service areas.
• Oversee shared mailboxes and manage correspondence.
• Handle finance-related transactions and administrative requests.
• Accurately input, maintain, store, and archive data.
• Organize meetings, prepare documents, and take notes.
• Manage caseload and workflow systems effectively.
• Update and maintain local and corporate databases and IT systems.
• Generate reports, spreadsheets, and management information.
• Ensure records are precise and current for statutory returns and local reporting.
• Support the execution of established business processes and procedures.
• Collaborate flexibly across teams to meet business needs.
• Assist in identifying service improvements and efficiencies.
• Contribute to Lambeth's paperlite and digital working initiatives.
• Prioritize workload efficiently and meet deadlines in a reactive environment.

Requirements

Requirements:

• Proven experience in providing business, administrative, or operational support in a busy office setting.
• Strong written and verbal communication skills.
• Excellent organisational and workload management abilities.
• Experience in managing competing priorities and adhering to deadlines.
• Proficiency in IT skills, including:
  • Microsoft Word
  • Excel
  • Outlook
  • Databases and business systems
• Experience in maintaining accurate records and data management systems.
• Ability to produce reports and analyse information.
• Exceptional customer service skills.
• Flexibility and adaptability to changing priorities.
• Keen attention to detail and commitment to accuracy.

Desirable

• Experience in Local Government or Public Sector services.
• Familiarity with finance processing and administrative workflows.
• Experience with case management, CRM, or specialized business support systems.
• Experience supporting regulatory or statutory services.

Working Arrangements

• The role is primarily office-based.
• Training will be conducted in person, requiring frequent office attendance initially.
• Upon successful training completion, some home working flexibility will be available.
• The current team office day is Thursday.
• Additional office attendance may be necessary during periods of change or increased service demand, including the implementation of new IT systems.

What's on Offer?

• £26.78 per hour (Umbrella)
• 6 Month Contract
• Office-Based with Home Working Flexibility
• Bi-Weekly Pay
• Opportunity to work in a dynamic and supportive local authority environment.
• Diverse role supporting multiple services and stakeholders.
• Exposure to business support, administration, finance, and data management activities.

Ideal for candidates with experience as a Business Support Officer, Senior Administrator, Business Support Administrator, Team Administrator, Administrative Officer, Service Support Officer, Operations Administrator, or Executive Support Assistant.