Business Support Officer

Wmjobs; Telford; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Hybrid working model

Free parking

Staff discounts & salary sacrifice

Job summary

Telford & Wrekin Council is seeking two Business Support Officers to provide essential administrative and business support across Adult Social Care. You will help ensure services run smoothly and support professionals who work with vulnerable people in our community.

You should be highly organised, able to handle competing priorities, and capable of delivering excellent customer service in a busy environment. A hybrid working pattern is on offer with some days in the office and some from home.

Qualifications

• Experience in a busy office or administrative environment.
• Excellent attention to detail.
• Confident communication with people at all levels.
• Ability to manage competing priorities and work under pressure.
• Enjoys working as part of a supportive team.
• Strong IT and record-management skills.
• Professionalism, resilience and commitment to excellent customer service.

Responsibilities

• Provide essential administrative and business support across Adult Social Care.
• Support professionals who work directly with vulnerable people in the community.
• Assist with record-keeping and data management to ensure services run smoothly.

Skills

Administrative experience

Organisation

Communication skills

Prioritisation

Teamwork

IT & record-management

Customer service

Job description

Business Support Officer

Be the organised force behind essential services.

Are you a highly organised administrator who thrives in a busy environment? Do you enjoy problem-solving, supporting colleagues, and making a real difference to local communities?

We're looking for two Business Support Officers to join our dynamic team, providing essential administrative and business support across Adult Social Care. You'll play a vital role in ensuring services run smoothly, supporting professionals who work directly with some of the most vulnerable people in our community.

We're looking for someone who:

• Has experience in a busy office or administrative environment
• Is highly organised with excellent attention to detail
• Communicates confidently with people at all levels
• Can manage competing priorities and work under pressure
• Enjoys working as part of a supportive team
• Has strong IT and record-management skills
• Demonstrates professionalism, resilience, and a commitment to excellent customer service.

Why join us?

You’ll be part of a friendly, supportive team where your work genuinely matters. Every day you’ll help keep vital services running efficiently, ensuring colleagues can focus on delivering the best outcomes for local people.

Further information

Please do contact us to discuss the role further either on 01952 384063 or 01952 383358 or by email [e-mail] and [e-mail]

We have a hybrid approach to working three days in the office on Monday’s, Wednesday’s and Friday’s and working from home on Tuesday’s and Thursday’s, although this could be subject to change.

A CV template is available if you do not already have a CV.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offercompetitive salariesand a fantastic leave package — starting at24 days, rising to32 dayswith service, plus8 bank holidaysand anextra concessionary dayto enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.

Please note: We do not hold a sponsorship licence for visas.

Attached documents

Job Description and Person Specification