Business Support Officer

Solihull Metropolitan Borough Council; Metropolitan Borough of Solihull; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Generous annual leave entitlements

Flexible hybrid working

Flexitime scheme

Employee Assistance Programme

Family and carer-friendly policies

Local Government Pension Scheme

Staff discounts

Subsidised travel passes

Cycle to Work Scheme

Job summary

Solihull Metropolitan Borough Council is seeking a Business Support Officer to provide administrative and customer support within the Parking Services team. You will handle enquiries by phone and email, process applications and payments, maintain records and support data reporting in a busy municipal environment.

The role offers hybrid working with generous leave and flexible options, plus access to pension and employee benefits. Experience in admin and customer service is preferred.

Qualifications

• Experience working in an administrative or clerical environment.
• Experience delivering excellent customer service and handling enquiries professionally.
• Confident using IT systems, databases and Microsoft Office applications.
• Clear and effective communication with colleagues, customers and stakeholders.
• Strong organisational skills and ability to manage competing priorities and deadlines.
• Produces accurate work with excellent attention to detail.
• Can work independently whilst also contributing to a team.
• Demonstrates proactive approach to improving processes and services.

Responsibilities

• Provide comprehensive administrative, operational and customer support across Parking Services functions.
• Be the first point of contact for customers by telephone and email, providing clear advice.
• Process applications and payments and maintain accurate records.
• Support financial reconciliation activities and reporting of service data.
• Ensure services are delivered accurately and in compliance with policies and procedures.
• Work as part of a supportive team to improve processes and services.

Skills

Administrative experience

Customer service

IT systems/Databases

Microsoft Office

Communication

Organisation & time management

Problem solving

Tools

Microsoft Office

Job description

At Solihull Council, we’re committed to delivering excellent services for our residents, businesses and visitors. We’re looking for an organised, customer‑focused Business Support Officer to join our Parking Services team and play a key role in supporting the smooth operation of vital parking and enforcement services across the borough. This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working in a busy environment, solving problems and making a positive difference through high‑quality support.

About the role

As a Business Support Officer, you will provide comprehensive administrative, operational and customer support across a range of Parking Services functions, including parking permits, parking enforcement, car parks, bus lane enforcement and related services. You will be the first point of contact for many customers, responding to enquiries by telephone and email, providing clear advice and ensuring issues are resolved efficiently and professionally. You will also process applications and payments, maintain accurate records, support financial reconciliation activities, and assist with the monitoring and reporting of service data. Working as part of a supportive team, you will help ensure that services are delivered effectively, accurately and in compliance with relevant legislation, policies and procedures.

We’re looking for someone who:

• Has experience working in an administrative or clerical environment.
• Has experience delivering excellent customer service and handling enquiries professionally.
• Is confident using IT systems, databases and Microsoft Office applications.
• Can communicate clearly and effectively with colleagues, customers and stakeholders.
• Has strong organisational skills and can manage competing priorities and deadlines.
• Produces accurate work with excellent attention to detail.
• Can work independently whilst also contributing positively as part of a team.
• Demonstrates good problem‑solving skills and a proactive approach to improving processes and services.

Knowledge or experience of parking services or civil parking enforcement would be advantageous but is not essential. This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Working for Solihull Council

Working for Solihull Council means becoming part of an organisation that values its people and invests in their development.

We are also able to offer our employees:

• Generous annual leave entitlements.
• Flexible working options including hybrid working.
• A Flexitime scheme.
• Access to our Employee Assistance Programme - a 24-hour independent, free and confidential advice and support service.
• Family and carer-friendly policies.
• Access to the Local Government Pension Scheme.
• Exclusive employee benefits: staff discounts, subsidised travel passes, Cycle 2 Work Scheme.