TMO Business Support Officer

King's College London; London; On-site; GBP 38,000 - 44,000; Full time

Job summary

An established institution is seeking a proactive TMO Business Support Officer to enhance project management and reporting within their Transformation Management Office. This role offers a unique opportunity to support a variety of transformation initiatives, ensuring effective strategy execution and sustainable improvements. The successful candidate will be responsible for maintaining project documentation, managing budgets, and coordinating meetings with stakeholders. Join a dynamic team dedicated to driving change and making a significant impact in higher education. If you're organized, detail-oriented, and ready to contribute to meaningful projects, this role is perfect for you.

Qualifications

• Experience in a project management environment with documentation.
• Ability to analyze and present information effectively.

Responsibilities

• Assist in project documentation and maintain project scope documents.
• Coordinate project reports and manage project budgets.

Skills

Project Management

Organizational Skills

Microsoft Office Suite

Numeracy Skills

Self-Starter

Education

Degree or Equivalent

Tools

Microsoft Project

Job description

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About Us

The TMO Support Officer role sits within the Transformation Management Office. The Transformation Office supports the senior leadership of the university in effective strategy execution, delivering a complex set of transformation initiatives and driving sustainable improvements to our core business.

About Us

The TMO Support Officer role sits within the Transformation Management Office. The Transformation Office supports the senior leadership of the university in effective strategy execution, delivering a complex set of transformation initiatives and driving sustainable improvements to our core business.

The TMO Support Officer will work within the Transformation Management Office, and across all projects that are part of the transformation portfolio providing day to day support for projects and the projects team.

A key aspect of the role is reporting for projects including: projects progress and status, resources, project plans, finances, KPIs, costs, and reviews.

The TMO Support Officer will act as custodian of project information, maintaining one version of the truth as to a projects latest status.

The TMO Support Officer also provides wider administrative support to the Transformation Office, as required.

About The Role

Project Process and Documentation Management

The role involves assisting in the production and leading the maintenance of project scope documents, business cases, project plans, risk registers, issues logs, lessons learned reports, and other project-related documents. Ensuring timely follow-up on outstanding project actions is crucial, along with the ability to analyze and present information effectively.

Maintaining up-to-date project and team folders in the shared area is essential, filing any new documents received to support efficient electronic and physical filing systems. Additionally, the role involves supporting the development of systems, processes, and templates, including process mapping, to enhance project efficiency. Conducting project and team feedback surveys, as well as lessons learned exercises, helps drive continuous improvement.

Quality assurance on project management processes is also a key responsibility, including audits, reviews, compliance checks, and configuration management, ensuring adherence to all necessary controls.

Project Reporting

The role requires coordinating the production of project reports on a regular basis for all stakeholders. Keeping track of change control on projects is also necessary to monitor progress and modifications effectively.

Project Meeting Management

Scheduling and managing project meetings, including those involving a large number of internal and external stakeholders, is a fundamental aspect of the role. This includes facilitating key Governance and project meetings within the Transformation Office, managing attendance, preparing agendas and papers, creating meeting packs for senior colleagues when required, writing minutes, transcribing dictations, and tracking meeting actions to ensure effective communication and decision-making.

Project Budget Management

Managing purchase orders, invoices, and tracking project budgets efficiently is a key responsibility. The role also involves supporting the preparation of budget claims, tracking their progress, and completing financial reports when required. Additionally, liaising with the finance manager ensures all project budget information is accurately reconciled within the Trust’s accounting systems.

Wider Transformation Office (TO) Administration

Supporting the Business Support Administrator in various administrative tasks is also a key aspect of the role. This includes HR duties such as recruitment requests, staff inductions, and onboarding new employees. Financial support responsibilities involve making purchases, raising purchase orders (POs), and managing related processes. Diary management support and office management also fall within the scope of responsibilities.

The above list of responsibilities is not exhaustive, and the post holder may be required to undertake additional tasks and responsibilities as reasonably expected within the scope and grading of the role.

This is a full time post (35 Hours per week), and you will be offered an indefinite contract.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential Criteria

• Education to degree standard and/or equivalent qualifications/experience
• Experience of working in a project management environment, using a range of project management documentation.
• Excellent organisational skills
• Project based qualifications/training
• Experience of working with Microsoft Office in particular, Outlook, Word, PowerPoint, Excel and Project
• Self-starter and proactive, with ability to work on own initiative
• Excellent standard of numeracy
  
  

Desirable criteria

• Experience of working in an education setting
  
  

Downloading a Copy Of Our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

Interview date/s TBC.

Grade and Salary: £38,482 to £43,249 per annum, including London Weighting Allowance

Job ID: 113685

Close Date: 09-May-2025

Contact Person: Alex Nuttall

Contact Details: [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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