Business Support Officer

Schools’ Choice; Kettering; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Business Support Officer to join their Commissioning and Contracts Team. This role offers a unique opportunity to provide essential administrative support within the Adults Social Care department. You will be responsible for maintaining databases, supporting IT systems, and ensuring timely completion of assessments. With a focus on detail and excellent communication skills, you will play a vital role in liaising with both internal teams and external customers. If you are passionate about making a difference in the public sector and supporting vulnerable adults, this temporary position with potential for extension is perfect for you.

Qualifications

• Previous administrative experience is essential.
• Strong IT skills, particularly with Microsoft Office applications.

Responsibilities

• Maintain accurate databases for Adult Social Care customers.
• Act as the first point of contact for inquiries via phone and email.
• Process financial claims and payments in accordance with regulations.

Skills

Administrative Experience

Communication Skills

Organizational Skills

IT Skills (Microsoft Office)

Attention to Detail

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Business Support Officer - Commissioning and Contracts Team

Working Basis: Onsite for 1 month for training, then move to a hybrid basis, 2 days onsite per week.

Location: Haylock House, Kettering, NN15 6YE.

Working Hours: Monday to Friday, 9am - 5pm, with a 30-minute unpaid break.

Rate of Pay: £13.69 per hour PAYE.

Duration: 3-month temporary assignment with potential for extension.

About the Role

Opus People Solutions is recruiting on behalf of North Northamptonshire Council for a Business Support Officer to join the Commissioning and Contracts Team on a temporary basis. The role involves providing administrative support within the Adults Social Care department.

Duties:

1. Maintain accurate databases with information provided by accountable workers regarding Adult Social Care customers.
2. Support and maintain existing systems, including IT, filing, and electronic storage, to ensure effective service delivery.
3. Act as the first point of contact for telephone and email inquiries.
4. Provide efficient and confidential administrative support using electronic applications such as Word, Excel, PowerPoint, databases, and Outlook.
5. Assist in the assessment and review process by ensuring all assessments and reviews are completed on time.
6. Process financial claims and payments in accordance with NNC regulations and guidelines.

Essential Experience:

1. Previous administrative experience is essential.
2. Experience in contract roles is beneficial.
3. Experience working within the Adult Social Care sector is advantageous.
4. Strong IT skills, particularly with Microsoft Office applications.
5. Excellent communication skills for liaising with internal teams and external customers.
6. Good organizational, multitasking, and prioritization skills.
7. Attention to detail and initiative to investigate discrepancies.

If you are motivated, organized, and passionate about supporting vulnerable adults in the public sector, apply now!

Send your CV to Niamh.