Business Support Officer

Civic Recruitment Limited; Ipswich; Remote; GBP 22,000 - 30,000; Full time

Job summary

Civic Recruitment Limited is seeking three Business Support Officers to support Children's & Young People\'s Services across the Resolution & Tribunal, Annual Reviews and General Area teams. You will manage sensitive documentation, process high-volume administration, and support EHCP and tribunal processes to ensure essential services are delivered for children and families.

Responsibilities include preparing tribunal bundles, managing inboxes, updating records, monitoring deadlines, and

Qualifications

• Experience in administrative, office-based roles.
• Experience handling confidential information and maintaining electronic records.
• Experience in Children's Services, Education, Local Government, or Public Sector.
• Experience supporting EHCP processes, tribunals, or annual reviews; familiarity with case management systems.

Responsibilities

• Prepare and collate tribunal bundles, and provide administrative support relating to EHCP and annual review processes.
• Manage and respond to high-volume shared inboxes, processing incoming emails and correspondence.
• Update and maintain electronic records, databases, spreadsheets, and case information.
• Monitor deadlines, workflows, and ensure documentation is processed within statutory timescales.
• Send and handle confidential and sensitive information appropriately in line with data protection requirements.
• Liaise with internal teams and external stakeholders to gather required information.

Skills

Written and verbal communication

Tools

Liquid Logic

Job description

• We are seeking three Business Support Officers to support Children's & Young People's Services across the Resolution & Tribunal, Annual Reviews, and General Area teams. You will manage sensitive documentation, process high-volume administration, and support EHCP and tribunal processes to ensure essential services are delivered for children and families.
  

Responsibilities

• Prepare and collate tribunal bundles, and provide administrative support relating to EHCP and annual review processes.
  
• Manage and respond to high-volume shared inboxes, processing incoming emails and correspondence.
  
• Update and maintain electronic records, databases, spreadsheets, and case information.
  
• Monitor deadlines, workflows, and ensure documentation is processed within statutory timescales.
  
• Send and handle confidential and sensitive information appropriately in line with data protection requirements.
  
• Liaise with internal teams and external stakeholders to gather required information.
  

Experience

• Previous experience in an administrative, business support, or office-based role.
  
• Experience handling confidential and sensitive information, maintaining databases, spreadsheets, and electronic records.
  
• Previous experience within Children's Services, Education, Local Government, or a Public Sector environment.
  
• Experience supporting EHCP processes, tribunals, or annual reviews, and familiarity with Liquid Logic or similar case management systems.
  

Qualifications

• Strong written and verbal communication skills with the ability to work independently and meet deadlines in a fast-paced environment.
  

Additional Information

• Working hours: 37 hours per week (Monday to Friday, 9:00am - 5:00pm)
  
• We work on a biweekly payment schedule.
  
• Location: Suffolk (IP1 - equipment collection required)
  
• This is a Remote role.
  
• Enhanced DBS required.
  
• Contract: Temporary, 3 months initially with potential extension