Business Support Officer

Civic Recruitment Limited; Akenham; Remote; GBP 20,000 - 27,000; Full time

Job summary

Civic Recruitment Limited is seeking three Business Support Officers for a 3-month contract to support Children's & Young People's Services, including EHCP and tribunal processes. The role involves handling sensitive documentation, managing high-volume administration, and coordinating with internal teams and external partners.

Working hours are 37 per week, Monday to Friday, 9:00am–5:00pm, with a biweekly pay schedule. Remote role in the Suffolk area with Enhanced DBS required for the assignment.

Qualifications

• Experience in administrative or office-based roles.
• Experience handling confidential information and maintaining records.
• Familiarity with Children’s Services, Education, Local Government, or Public Sector environments is a plus.

Responsibilities

• Prepare and collate tribunal bundles and provide admin support for EHCP and annual reviews.
• Manage high-volume shared inboxes and process emails and correspondence.
• Update electronic records, databases, spreadsheets, and case information.

Skills

Administrative experience

Confidential data handling

Communication skills

Tools

Liquid Logic

Job description

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Job Description

3-Month Contract with a local authority

Summary

• We are seeking three Business Support Officers to support Children's & Young People's Services across the Resolution & Tribunal, Annual Reviews, and General Area teams. You will manage sensitive documentation, process high-volume administration, and support EHCP and tribunal processes to ensure essential services are delivered for children and families.

Responsibilities

• Prepare and collate tribunal bundles, and provide administrative support relating to EHCP and annual review processes.
• Manage and respond to high-volume shared inboxes, processing incoming emails and correspondence.
• Update and maintain electronic records, databases, spreadsheets, and case information.
• Monitor deadlines, workflows, and ensure documentation is processed within statutory timescales.
• Send and handle confidential and sensitive information appropriately in line with data protection requirements.
• Liaise with internal teams and external stakeholders to gather required information.

Experience

• Previous experience in an administrative, business support, or office-based role.
• Experience handling confidential and sensitive information, maintaining databases, spreadsheets, and electronic records.
• Previous experience within Children's Services, Education, Local Government, or a Public Sector environment.
• Experience supporting EHCP processes, tribunals, or annual reviews, and familiarity with Liquid Logic or similar case management systems.

Qualifications

• Strong written and verbal communication skills with the ability to work independently and meet deadlines in a fast-paced environment.

Additional Information

• Working hours: 37 hours per week (Monday to Friday, 9:00am - 5:00pm)
• We work on a biweekly payment schedule.
• Location: Suffolk (IP1 - equipment collection required)
• This is a Remote role.
• Enhanced DBS required.
• Contract: Temporary, 3 months initially with potential extension