Resolution & Tribunal Business Support Officer

We Do Social Work; England; On-site; GBP 23,000 - 32,000; Full time

Job summary

We Do Social Work is seeking a Resolution & Tribunal Business Support Officer in the United Kingdom. The role focuses on administrative support for tribunal processes, EHCP coordination, and maintaining accurate records in a busy team environment.

You will handle confidential documentation, monitor deadlines, and liaise with internal stakeholders to ensure timely delivery of services related to EHCPs and tribunals. Strong organisational skills and data protection awareness are essential.

Qualifications

• Administrative experience in a busy office environment.
• Excellent organisational skills and high attention to detail.
• Ability to manage competing priorities and work under pressure.
• Strong written and verbal communication skills.
• Experience handling confidential information and data protection compliance.

Responsibilities

• Prepare, compile and organise tribunal bundles and supporting documentation with accuracy.
• Provide administrative support throughout EHCP and tribunal processes.
• Monitor statutory deadlines and ensure documentation is processed on time.
• Maintain accurate case records and manage databases and internal systems.
• Liaise with internal teams to obtain and coordinate essential information.
• Support day-to-day operation of the Resolution and Tribunal Team.
• Handle confidential information professionally and in line with data protection requirements.

Skills

Administrative experience

Organisational skills

Prioritisation under pressure

Written and verbal communication

Independent and collaborative working

Tools

Microsoft Office

Electronic records management systems

Job description

Resolution & Tribunal Business Support Officer

An exciting opportunity has arisen for an organised and detail-oriented Business Support Officer to join a busy Resolution and Tribunal Team.

We are seeking a proactive and highly organised individual to provide essential administrative support within a fast-paced and demanding environment.

This role will involve supporting tribunal processes, managing sensitive documentation and ensuring statutory deadlines are consistently met. The successful candidate will play a key role in maintaining accurate records, coordinating information and supporting the effective delivery of services relating to Education, Health and Care Plans (EHCPs).

Key Responsibilities

• Prepare, compile and organise tribunal bundles and supporting documentation, ensuring accuracy and completeness.

• Provide administrative support throughout EHCP and tribunal processes.

• Monitor statutory deadlines and ensure documentation is processed within required timescales.

• Maintain accurate and up-to-date case records, databases and internal systems.

• Liaise with internal teams and relevant stakeholders to obtain and coordinate essential information.

• Handle confidential and sensitive information professionally and in accordance with data protection requirements.

• Support the smooth day-to-day operation of the Resolution and Tribunal Team.

Skills & Experience

• Previous experience in an administrative or business support role.

• Excellent organisational skills with strong attention to detail.

• Ability to manage competing priorities and work effectively under pressure.

• Strong written and verbal communication skills.

• Proficiency in Microsoft Office and electronic record management systems.

• Experience handling confidential and sensitive information.

• Ability to work independently and collaboratively within a busy team.

• Previous experience with EHCP processes, SEND services or tribunal administration would be highly advantageous.

About You

You will be a motivated, reliable and adaptable individual who thrives in a busy working environment. You will have excellent time management skills, a methodical approach to your work and the ability to meet strict deadlines while maintaining a high level of accuracy.