Business Support Officer

The Methodist Church in Britain; Nacton; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

System training on Liquid Logic

Job summary

Suffolk County Council is seeking three temporary Business Support Officer positions, recruited via Opus People Solutions. The roles involve preparing tribunal bundles, supporting EHCP processes, managing a high-volume inbox, and general admin across Children’s Services.

Applicants should have prior admin experience, be able to handle sensitive information, and pass a DBS check. Fixed weekday daytime hours and potential extension are offered.

Qualifications

• Proven administrative or office-based experience.
• Experience maintaining databases, spreadsheets and electronic records.
• Experience handling confidential and sensitive information.
• DBS check required and compliance screening.

Responsibilities

• Preparing and collating tribunal bundles and supporting documentation.
• Providing administrative support for EHCP processes.
• Monitoring deadlines and ensuring documents are processed within timescales.
• Managing and responding to a high-volume shared inbox.
• Updating and maintaining accurate records, spreadsheets, databases and case information.
• Liaising with internal teams and stakeholders to gather information.
• Handling confidential information in line with data protection requirements.
• Processing incoming emails and correspondence.
• Sending confidential documentation to internal and external stakeholders.
• Supporting annual review processes and monitoring workflows.
• Processing information accurately and efficiently, recording it correctly.
• Providing general administrative support to the wider team, including data entry and document preparation.

Skills

Organisational skills

Attention to detail

MS Office (Outlook, Word, Excel)

Written and verbal communication

Ability to meet deadlines

Tools

Liquid Logic

Job description

Three temporary Business Support Officer posts sit within Suffolk County Council's Children and Young People's Service, recruited through Opus People Solutions, initially for three months with potential extension. The work is administrative: tribunal bundles and EHCP paperwork for Resolution and Tribunal, a high-volume inbox for Annual Reviews, and general correspondence across wider Children's Services. The posts are deadline-driven, handle sensitive case information and run on fixed weekday daytime hours. Prior administrative experience and a DBS check decide fit; Liquid Logic training is provided.

What the job involves

• Preparing and collating tribunal bundles and supporting documentation
• Providing administrative support for EHCP processes
• Monitoring deadlines and ensuring documents are processed within timescales
• Managing and responding to a high-volume shared inbox
• Updating and maintaining accurate records, spreadsheets, databases and case information
• Liaising with internal teams and stakeholders to gather information
• Handling confidential and sensitive information in line with data protection requirements
• Processing incoming emails and correspondence
• Sending confidential documentation to internal and external stakeholders
• Supporting annual review processes and monitoring workflows
• Processing information accurately and efficiently, recording it correctly
• Providing general administrative support to the wider team, including data entry and document preparation

Experience

• Previous experience in an administrative, business support or office-based role
• Experience maintaining databases, spreadsheets and electronic records
• Experience handling confidential and sensitive information

Skills & knowledge

• Strong organisational skills and the ability to manage competing priorities
• Excellent attention to detail and a high level of accuracy
• Proficiency in Microsoft Office, including Outlook, Word and Excel
• Strong written and verbal communication skills
• Ability to work independently and meet deadlines in a fast-paced environment

Checks & eligibility

• Right to work in the UK
• Satisfactory compliance screening
• References
• Criminal record disclosure at the appropriate level

Nice to have

• Experience within Children's Services, Education, Local Government or a Public Sector environment
• Experience supporting EHCP processes, tribunals or annual reviews
• Familiarity with Liquid Logic or similar case management systems

What’s offered

• System training provided, including on the Liquid Logic case management system