Senior Business Support Officer

Leicestershire County Council; Glenfield; On-site; GBP 33,000 - 35,000; Full time

Job summary

Leicestershire County Council in Leicestershire is seeking a Senior Business Support Officer within the Education area to ensure timely, efficient support and service delivery. The post offers a permanent contract and a salary of £33,129–£35,493 per annum, pro rata for part-time, with a 37-hour week.

The role involves managing staff, overseeing accounts, liaison with partners, and driving improvements. Flexible working may be considered, with a contact for informal discussions and equal

Qualifications

• NVQ 4 or equivalent in business administration.
• English language written & spoken to an appropriate standard.
• Extensive admin experience in public or commercial setting.
• Experience supervising staff and workload management.
• Proficiency in Microsoft Office including data analysis.
• Good organisational, verbal and written communication skills with confidentiality.
• Ability to produce accurate work to deadlines, including meeting notes.
• Ability to prioritise own workload with minimal supervision.

Responsibilities

• Line manage staff with supervision and absence management.
• Oversee implementation and closing of accounts, including forecasting meetings and payments to schools/partners; monitor processes supporting service managers.
• Coordinate with internal and external agencies to ensure service delivery for children and families.
• Lead teams by providing guidance and organise coverage during absences.
• Ensure C&FS information is up to date (website, policies, procedures) and coordinate across service areas.
• Supervise data input for Children and Family Services; monitor reports, indicators, and data quality with timely reporting.
• Maintain and review office processes and ICT systems.

Skills

Staff supervision

Microsoft Office

Data analysis

Organisational skills

Communication skills

Confidentiality

Time management

Prioritisation

Education

NVQ 4 or equivalent

English language (written & spoken)

Tools

Spreadsheets

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicestershire, LE3 8RF

Salary: £33,129 - £35,493 per annum(pro rata for part-time)

Working Hours:37 hours per week

Contract Type: Permanent

Closing Date: 15th November 2026

Interview Date(s): 25th and 26th November 2026

An opportunity has arisen for a well-organised and effective individual to join the Children and Family Services Business Support Team as a Senior Business Support Officer within the Education area.

About the Role

The successful candidate will work within the Education area and will be responsible for ensuring timeliness and efficiency within the team. The successful candidate will provide management oversight aligned with service goals and statutory requirements, including liaising confidently with internal and external partners to ensure excellent service delivery.

As the Education service continues to evolve, the successful candidate will play a key role in supporting the team through change and leading initiatives that drive ongoing improvement.

Main duties and responsibilities:

• To line manage staff which involves supervisions and absence management
• To oversee implementation and closing of accounts, including arranging forecasting meetings, payments to schools and partners, and managing all monitoring and preparation processes to support service managers
• To work confidently with and liaise with a range of internal and external agencies to ensure children receive our services and monitor appropriate information including statutory/business critical requirements
• To lead teams by providing guidance and advise through structured meetings and provide office cover for equivalents roles and other business support staff, including absence across service areas
• Ensure that all appropriate C&FS information within the service areas is accurately kept up to date including website, policies and procedures and co-ordinate across service areas according to LCC requirements.
• To be responsible for supervising the inputting of data in relating to Children and Family Services, ensuring that all data meets statutory timescales This includes monitoring various reports, performance indicators, analysis and targets whilst ensuring all quality and data cleansing is appropriately managed.
• To ensure robust maintenance and review of office processes/systems, including development of information, communication and technology.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Recognised Academic Qualifications such as NVQ 4 or equivalent experience in business administration. A Level in English Language Or equivalent standard of written & spoken English.
• Extensive admin experience in a public or commercial setting and have recent experience of supervising staff. Experience in workload management and work allocation with the confidence to run a large diverse team to cover for absence of Senior colleagues.
• Be trained and proficient in all aspects of Microsoft Office including the ability to use spreadsheets and perform basic data analysis.
• Good organisational, verbal and written communication skills along with excellent customer care skills and a full understanding of the need to maintain confidentiality.
• The ability to produce accurate work to met deadlines, including taking meeting notes and work effectively and efficiently whilst under pressure.
• The ability to establish and maintain working relationships and communicate effectively with staff at all levels.
• To have the ability to prioritise own workload and work under minimum supervision, with a flexible approach.

In addition, we also expect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Debbie Clarke, Business Manager - Operations

Email: [e-mail]

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.