Business Support Officer

Cheshire West and Chester; Ellesmere Port; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local authority in Ellesmere Port is seeking a Business Support Officer to enhance daily operations within a team. The role requires efficient multitasking in financial management and communication, supporting a variety of administrative tasks connected with school planning and travel assistance budgets.

Qualifications

• Proficient in managing financial and administrative systems.
• Ability to respond to internal/external queries diplomatically.
• Experience in organizing meetings and documenting actions.

Responsibilities

• Maintain and monitor financial/administrative systems.
• Process payments and manage queries.
• Organize and attend meetings to document actions.

Skills

Communication

Multitasking

Financial Management

Tools

Unit 4

Excelerator

Job description

Business Support Officers are crucial to the efficient day-to-day operations of a team. They are responsible for supporting the organisation in a variety of ways including: being the first point of contact for queries and responding to them in a sensitive and timely manner; monitoring and maintaining financial systems to support with accurate reporting; and ensuring that information is up to date on communications, leaflets and websites.

The role of a Business Support Officer involves a great deal of multitasking. The School Planning and Policy team have the main responsibility for the administration of Personal Travel Budgets, which are payments made to parents/carers of children eligible for travel assistance who have chosen to make their own travel arrangements. The team are also be required to support the School Organisation team who are responsible for pupil planning. This will involve administrative support where: schools are converting to Academies; schools have requested changes to the Published Admissions Numbers, which requires public consultation; or where new housing developments necessitate the building of a new school.

Typical duties will include:

• Maintaining and monitoring all financial / administrative systems including Unit 4
• Processing payments using either pre-payment cards or a postback and Excelerator
• Responding to all internal and external communications sensitively and diplomatically
• Creating or amending communication (letters/email templates/information leaflets) to ensure information remains accurate and Plain English is used
• Organising meetings, workshops and events. Attending meetings, online or in person, to take accurate notes or minutes and record actions

For an informal discussion, please contact Nicole Mellor on [e-mail] Alternatively, contact 01244 981474 Monday and Friday, between 9am and 3pm.