Business Support Officer | Education Improvement Service | Chorley

Lancashire County Council; Chorley; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Competitive salary pro-rata

Annual leave

Flexible working

Health and wellbeing support

Family-friendly policies

Travel benefits

Learning and development

Supportive team

Job summary

Lancashire County Council is seeking a highly organised, customer-focused Business Support Officer to join the Education Improvement Team in Chorley. The role offers term-time working, 37 hours per week, pro-rata salary, and the opportunity to support schools, children and families across Lancashire.

You will provide administrative and business support to managers, help ensure services run smoothly, and collaborate with colleagues across a range of activities while developing your skills and

Qualifications

• Has a positive, proactive approach and takes ownership of their work.
• Passionate about delivering excellent customer service and getting things right first time.
• Thrives in a team environment and collaborates effectively with others.
• Can work independently, manage competing priorities and meet deadlines.
• Builds positive and professional relationships with colleagues, customers and stakeholders.
• Confident communicator across a wide range of people.
• Organised, accurate and pays close attention to detail.
• Good IT skills using Microsoft Office applications, databases and digital systems.
• Enjoys learning new skills and contributing ideas to improve processes and services.

Responsibilities

• Provide high-quality administrative and business support to managers and operational colleagues.
• Support across a wide range of activities to help services run smoothly.
• Contribute to continuous improvement of processes and services.

Skills

Organised

Customer service

Team player

Prioritisation

Communication

IT literacy

Learning mindset

Tools

MS Office

Databases

Digital systems

Job description

Description

Salary £26,016-£26,847 per annum (pro-rota) | 37 hours per week, Term Time only | Permanent | Education Improvement Team | Chorley, Lancashire

Help shape positive outcomes for children and schools across Lancashire

Are you a highly organised, customer-focused individual who enjoys working in a busy and rewarding environment? Do you take pride in delivering excellent support and building positive working relationships? If so, we'd love to hear from you.

We're looking for a Business Support Officer to join our friendly and dedicated Education Improvement Team within the Education, Quality and Performance (School Improvement) Service. This is a fantastic opportunity to become part of a supportive team that plays an important role in helping schools, children and families across Lancashire achieve the best possible outcomes.

As a key member of the team, you'll provide high-quality administrative and business support to managers and operational colleagues, helping to ensure services run smoothly and effectively. No two days are the same, and you'll have the opportunity to work across a wide range of activities while developing your skills and experience

What You'll Bring

• Has a positive, proactive approach and enjoys taking ownership of their work.
• Is passionate about delivering excellent customer service and getting things right first time.
• Thrives in a team environment and enjoys working collaboratively with others.
• Can work independently, manage competing priorities and meet deadlines.
• Builds positive and professional relationships with colleagues, customers and stakeholders.
• Is a confident communicator, able to engage effectively with a wide range of people.
• Is organised, accurate and pays close attention to detail.
• Has good IT skills and is comfortable using Microsoft Office applications, databases and digital systems.
• Enjoys learning new skills and contributing ideas to improve processes and services.

Previous administrative experience would be advantageous, but most importantly we're looking for someone with the enthusiasm, commitment and willingness to learn.

Why Join us?

When you join Lancashire County Council, you'll become part of a welcoming and supportive organisation that values its people. You'll receive guidance and encouragement from experienced colleagues and managers, with opportunities to develop your skills and build your career.

In Return, You'll Benefit From

• A competitive salary (pro rata for term-time working)
• Generous annual leave entitlement
• Flexible working opportunities where appropriate
• Access to health and wellbeing support
• Family-friendly policies
• Financial and travel benefits
• Learning and development opportunities
• A supportive team environment where your contribution is recognised and valued

Additional Information

Interview Date: w/c 02 November 2026

This role is based at Union Street, Chorley, with a combination of office and home working currently in place to support service delivery needs. Applicants should have access to a suitable homeworking environment and broadband connection. Where this is not possible, office-based working arrangements can be discussed.

For An Informal Discussion About The Role, Please Contact

Julie Lee

Area Business Support Manager

Email: [e-mail]

Tel: [phone]

Please refer to the Job Description and Person Specification for full details of the role and ensure that your application clearly demonstrates how you meet the required criteria. Applications that include only a CV are unlikely to be shortlisted, as this may not provide sufficient evidence against the essential criteria.

This position is part time, please note the salary quoted is full time equivalent, the salary received will be paid on a pro-rata basis

The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.

The Government has confirmed that local government across Lancashire will be reorganised, with the current 15 councils being replaced by four new unitary councils covering North, South, East and West Lancashire from April 2028.

If you are successful in your application, you will initially join Lancashire County Council. However, as part of the planned transition, your employment will transfer to one of the new unitary councils from April 2028, subject to the implementation of the reorganisation and relevant employment legislation.

Throughout this period, our focus remains on delivering excellent services to our communities. By joining us now, you'll play an important role in shaping the future of local government and helping to build a strong new organisation that will serve residents for years to come.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.