Business Support Officer

Opus People Solutions Ltd; Alconbury; Hybrid; GBP 16,000 - 23,000; Full time

Job summary

Opus People Solutions Ltd, recruiting on behalf of Cambridgeshire County Council, seeks a Business Support Officer to provide administrative support to the SEND Service and assist with statutory assessment processes within service deadlines.

The role involves preparing EHCPs, issuing correspondence, managing casework records, and supporting panels. A 6-month, hybrid position based in New Shire Hall Alconbury is available. Strong IT and public-facing experience are required.

Qualifications

• Experience providing administrative support in a busy office.
• Experience dealing with members of the public and handling sensitive information.
• Competent IT skills including Microsoft Office and case management systems.
• Knowledge of SEND processes and EHCPs is desirable.

Responsibilities

• Assist with EHCP preparation, finalisation and distribution.
• Produce and issue SEND-related correspondence to schools, parents, carers and external agencies.
• Respond to phone and email enquiries from parents and stakeholders.
• Support SEND Casework Officers with administrative tasks and case management activities.
• Maintain accurate records on the case management system and ensure data protection compliance.
• Prepare documents and papers for SEND panels and service meetings.
• Attend panel meetings and record outcomes and actions.
• Undertake quality checks of EHCP documentation and related records.
• Monitor and escalate casework issues as needed.

Skills

Administrative support

Public interaction

Data privacy awareness

Tools

Microsoft Office

Case management systems

Job description

Business Support Officer

Hourly rate: £14.14

Working hours: 37 Monday-Friday

Location: New Shire Hall Alconbury PE28/ Hybrid

Contract: 6 months

Opus People Solutions are recruiting on behalf of Cambridgeshire County Council for Business Support Officers provide administrative support to the SEND Service, assisting with the management of statutory assessment processes and ensure processes are completed within service deadlines.

Key Responsibilities:

• Support the preparation, finalisation, and distribution of Education, Health and Care Plans (EHCPs).
• Produce and issue consultation letters and other SEND-related correspondence to schools, parents, carers, and external agencies.
• Act as a key point of contact for telephone and email enquiries, providing professional and timely responses to parents, schools, and stakeholders.
• Support SEND Casework Officers with administrative tasks and case management activities as directed.
• Maintain accurate and up-to-date records on the case management system, ensuring compliance with data protection requirements and service standards.
• Prepare documentation, reports, and meeting papers for SEND panels and other service meetings.
• Attend panel meetings as required, taking accurate notes and recording outcomes and actions.
• Undertake quality assurance and basic checks of EHCP documentation and associated records to ensure accuracy and completeness.
• Monitor and track casework-related activities, escalating issues or concerns where appropriate.

What we're looking for:

• Experience providing administrative support within a busy office environment.
• Experience dealing with members of the public and handling sensitive information
• Competent IT skills, including Microsoft Office and database/case management systems.
• Knowledge or experience of SEND processes and Education, Health and Care Plans is desirable.

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken