SEND Administration & Casework Officer (Hybrid)

SourceFlow; Little Stukeley; Hybrid; GBP 16,000 - 23,000; Full time

Job summary

Cambridgeshire County Council is seeking a Business Support Officer to provide essential administrative support to the SEND Service. The role involves assisting with EHCP processes, preparing letters, handling inquiries, and maintaining records within a case management system.

The ideal candidate will have experience in busy office environments, strong IT skills, and familiarity with SEND procedures. The position is hybrid, based in Alconbury, and contracted for 6 months with a 37-hour week.

Qualifications

• Experience providing administrative support within a busy office environment.
• Experience dealing with members of the public and handling sensitive information.
• Competent IT skills, including Microsoft Office and database/case management systems.
• Knowledge or experience of SEND processes is desirable.
• Right to work in the UK will be checked.

Responsibilities

• Support the preparation, finalisation, and distribution of EHCPs.
• Produce and issue consultation letters and SEND-related correspondence to schools, parents, carers, and external agencies.
• Act as a key point of contact for telephone and email enquiries.
• Support SEND Casework Officers with administrative tasks and case management activities.
• Maintain accurate and up-to-date records on the case management system.
• Prepare documentation, reports, and meeting papers for SEND panels and service meetings.
• Attend panel meetings and record outcomes and actions.
• Undertake quality assurance checks of EHCP documentation.

Skills

Administrative support

IT skills

Microsoft Office

Data handling

Tools

Case management system

Microsoft Office

Job description

Cambridgeshire County Council is seeking a Business Support Officer to provide essential administrative support to the SEND Service. The role involves assisting with EHCP processes, preparing letters, handling inquiries, and maintaining records within a case management system.

The ideal candidate will have experience in busy office environments, strong IT skills, and familiarity with SEND procedures. The position is hybrid, based in Alconbury, and contracted for 6 months with a 37-hour week.