SEND Admin & Casework Support Officer

Opus People Solutions Ltd; Alconbury; Hybrid; GBP 16,000 - 23,000; Full time

Job summary

Opus People Solutions Ltd, recruiting on behalf of Cambridgeshire County Council, seeks a Business Support Officer to provide administrative support to the SEND Service and assist with statutory assessment processes within service deadlines.

The role involves preparing EHCPs, issuing correspondence, managing casework records, and supporting panels. A 6-month, hybrid position based in New Shire Hall Alconbury is available. Strong IT and public-facing experience are required.

Qualifications

• Experience providing administrative support in a busy office.
• Experience dealing with members of the public and handling sensitive information.
• Competent IT skills including Microsoft Office and case management systems.
• Knowledge of SEND processes and EHCPs is desirable.

Responsibilities

• Assist with EHCP preparation, finalisation and distribution.
• Produce and issue SEND-related correspondence to schools, parents, carers and external agencies.
• Respond to phone and email enquiries from parents and stakeholders.
• Support SEND Casework Officers with administrative tasks and case management activities.
• Maintain accurate records on the case management system and ensure data protection compliance.
• Prepare documents and papers for SEND panels and service meetings.
• Attend panel meetings and record outcomes and actions.
• Undertake quality checks of EHCP documentation and related records.
• Monitor and escalate casework issues as needed.

Skills

Administrative support

Public interaction

Data privacy awareness

Tools

Microsoft Office

Case management systems

Job description

Opus People Solutions Ltd, recruiting on behalf of Cambridgeshire County Council, seeks a Business Support Officer to provide administrative support to the SEND Service and assist with statutory assessment processes within service deadlines.

The role involves preparing EHCPs, issuing correspondence, managing casework records, and supporting panels. A 6-month, hybrid position based in New Shire Hall Alconbury is available. Strong IT and public-facing experience are required.