Business Support Coordinator (Casual)

Staffordshire County Council; Hempstalls; On-site; GBP 21,000 - 27,000; Part time

Job summary

Staffordshire County Council is seeking casual Business Support Coordinators to work flexibly across designated bases. You will provide essential business support to Service Managers and the Provider Services management team, ensuring accurate records, effective referrals, and timely reporting.

The role emphasises confidentiality, customer service, and the ability to work with colleagues across learning disabilities and autism services, while maintaining flexible hours and meeting deadlines.

Qualifications

• NVQ Level 3 in Business Administration or equivalent experience.
• Knowledge of GDPR and confidentiality.
• Understanding of budgets, budget management and financial management including handling cash.

Responsibilities

• Provide business support and administrative oversight to ensure performance across operations.
• Support Service Managers and permanent Business Support Coordinators.
• Liaise with external partners and stakeholders to maintain communication.
• Assist with service referrals and ensure effective record keeping and referrals tracking.
• Handle financial transactions in accordance with Financial Regulations using the County Council's Finance and Procurement System.
• Use technology and systems to monitor and report operational demands to the Service Manager.
• Undertake data collection, analysis, and reporting with up-to-date information and recommendations.
• Liaise with suppliers/contractors to address quality, performance, or contract issues.
• Provide admin support to Provider Services management and prepare reports for meetings.
• Maintain paper and electronic records and related systems, including statistics and input/retrieval of data.

Skills

Written & verbal communication

Customer service

Problem-solving

Organisation & time management

Initiative

Teamwork

Education

NVQ Level 3 in Business Administration

Tools

Finance and Procurement System

Job description

Working flexibly across designated bases, you will provide business support and administrative oversight to ensure performance across operations and the delivery of excellent care and support., Supporting the Service Managers and permanent Business Support Coordinators, casual Business Support Coordinators will assist with:

• Liaising with external partners and key stakeholders to maintain communication on behalf of the service and contribute to relationship management.
• Support with service referrals as directed to ensure effective record keeping and to enable referrals to be tracked and managed.
• Responsible for financial transactions in accordance with the Financial Regulations including authorisation through the County Council's Finance and Procurement System.
• Use technology and systems effectively to monitor and understand operational demands and report to the Service Manager.
• Undertake research, collate, and analyse data, prepare, and draft reports, as requested and/or on a cyclical basis in a suitable format, with accurate up to date information, using statistical analysis and data interrogation to include recommendations.
• Liaise with suppliers and contractors to address quality, performance, or contract management issues.
• Provide business and administrative support to the Provider Services management team as directed.
• Collate data, format documents, and provide reports for Provider Services meetings as directed.
• Contribute to the production of a range of documents.
• Maintain records, both paper and electronic, and implement related systems, including maintaining statistics, including computer-based information systems for input and retrieval of data. Use of office e-mails and intranet/internet facilities. The minimum criteria that will be used to shortlist for this role will be:
• Qualifications in Business Administration such as NVQ Level 3 or equivalent experience.
• Knowledge and Experience of legislation, policies, GDPR and confidentiality.
• Understanding and Knowledge of budgets, budget management and financial management. This includes experience and confident in handling cash and being financially responsible and accountable.
• Able to demonstrate a commitment to the values and ethos of Provider Services and own continuous professional development. The candidate should have excellent written and verbal communication skills.
• Able to demonstrate the ability to take initiative and work unsupervised, customer service and problem-solving skills.
• Able to demonstrate an enthusiastic approach with working with people with learning disabilities, autism and strong commitment to our values.
• Exhibit the ability to work flexibly and respond positively to change, and the ability to work to deadlines, being able to work alone or alongside others. The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too. Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire