Business Support Assistant

Stockport Council; Stockport; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local government authority in Stockport seeks a part-time Business Support Assistant for the Adult Social Care Safeguarding Team. The role involves providing administrative support, managing customer enquiries, and updating case management systems. The ideal candidate should be proficient in standard office IT applications and have strong interpersonal skills. This role provides a flexible working environment while supporting community welfare.

Qualifications

• Confident in using standard office IT applications.
• Ability to handle sensitive and confidential information.
• Strong team player who can work flexibly.

Responsibilities

• Handle customer enquiries in office, via phone, and email.
• Update case management systems.
• Receive and process referrals and data.
• Organise and schedule meetings and events.
• Manage general administration tasks effectively.

Skills

Computer literate

Strong interpersonal skills

Ability to learn in-house IT systems

Tools

Word

Excel

Outlook

Office 365

Job description

Business Support Assistant – Adult Social Care Safeguarding Team

We are looking to recruit a part‑time Business Support Assistant to provide administrative support to the Adult Social Care Safeguarding Team. The role involves dealing with all care home safeguarding enquiries, liaising with care home managers, regional managers and the Quality team, responding to managers with the initial email and enquiry form, chasing up the form after 2–3 weeks, and, where necessary, escalating to the safeguarding team and updating the case management system.

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough.

Responsibilities

• Dealing with customers or colleague enquiries face to face in office, via telephone and by email – signposting to relevant professionals where appropriate.
• Telephone call handling and managing customer contact (internal and external) which will include signposting and directing service users.
• Updating case management systems.
• Receiving and processing referrals, data, and information; handling sensitive and confidential information and keeping information safe.
• Organising and scheduling meetings and other events, and managing document distribution.
• General administration including ordering and dealing with invoices, managing room bookings, and monitoring email inboxes.

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.

Qualifications & Requirements

• Computer literate and confident in using standard office IT applications including Word, Excel, Outlook and Office 365.
• Ability to learn in‑house IT systems to work with data and information and use other applications to support virtually delivered services.
• Strong interpersonal skills to build effective working relationships, work as part of a team, and work flexibly to meet service needs.

EEO & Inclusive Recruitment

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex‑military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed an interview if you meet both the criteria for the scheme and the essential job role criteria. Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. We welcome applicants from all backgrounds and communities to join our workforce and offer a range of flexible/hybrid working arrangements to support a good work‑life balance.