Business Support Assistant

"Stevenage Borough Council"; Stevenage; On-site; GBP 24,000 - 26,000; Part time

Job summary

An exciting opportunity has arisen to join a dynamic team as a Business Support Assistant. This role is pivotal as the first point of contact for various services, providing essential administrative support. You will engage with applicants and professionals, ensuring smooth communication and service delivery. If you are proactive, organized, and possess excellent communication skills, this role offers a chance to make a significant impact in a supportive environment. Join a forward-thinking organization that values its employees and promotes a culture of collaboration and growth.

Benefits

Pension Scheme

Flexible working

Paid and unpaid leave

25 days holiday rising to 31 days

Learning and development opportunities

Employee Assistance Programme

Season ticket loans

Cycle to Work scheme

Employee Discounts

Discounted Health and Fitness membership

Qualifications

• Excellent communication and organizational skills are essential.
• Ability to manage multiple tasks and work independently.

Responsibilities

• Provide administrative support to the front-line team.
• Manage service email accounts and telephone enquiries.
• Create and manage customer accounts and process invoices.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Proactive approach

Customer service skills

Tools

Microsoft Office (Excel)

Job description

£24,790 to £25,584 pa pro rata for hours worked

JOB TITLE: Business Support Assistant
POST NUMBER: 014424
WEEKLY WORKING HOURS: 18.5 hours per week
Monday & Tuesday full days and Wednesday mornings
SALARY RANGE: £24,790 to £25,584 pa pro rata for hours worked
TYPE OF CONTRACT: Fixed Term – 1 year
LOCATION: Stevenage

ABOUT THE ROLE

An exciting opportunity has arisen to join our Specialist Support team as a part-time Business Support Officer.

This role is the first point of contact for all our services including Independent Living, Extra Care, Community Support and Care Connect 24-7.

You will work as part of a team to provide comprehensive administrative support to our large reactive and dynamic front-line team.

You will be regularly liaising with applicants, families and professionals providing information about our services and supporting them. You will be required to use your initiative, be proactive and show empathy.

Key tasks will include:

1. Managing our service email accounts and answering telephone enquiries for our customers and internal teams.
2. Creating and managing tenant and customer accounts.
3. Creating purchase orders and processing invoices.
4. Uploading referrals for our servicing onto our Housing Management system.
5. Updating and maintaining customer and service records accurately in line with processes.

ABOUT YOU

The successful candidate will have:

1. Excellent communication skills at all levels.
2. A flexible outlook and attitude to working in a customer-focused team.
3. A dynamic, pro-active and creative approach.
4. Good organisational skills and ability to manage multiple tasks simultaneously.
5. Ability to work on their own initiative and have excellent attention to detail.
6. Excellent record keeping and computer skills (competent in using Microsoft Office IT packages including Excel).

This post will be subject to a Disclosure and Barring Service check.

OUR BENEFITS

1. Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
2. Flexible working: available upon request, subject to operational requirements.
3. Part-time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
4. A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
5. 25 days holiday rising to 31 days (depending on Local Government service).
6. An extensive range of learning and development opportunities.
7. Employee Assistance Programme – 24/7 confidential advice and support on personal, work, family and relationship issues.
8. Season ticket loans and discounts for public transport.
9. Cycle to Work scheme.
10. Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
11. Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC).
12. Discounted Health and Fitness membership.
13. Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

HOW TO APPLY

All applications must be made online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home

For an informal discussion about this role please contact:
Name: Karen DeAngelis
Job Title: Accommodation & Complex Needs Officer
Phone Number: 01438 242666
Email: [e-mail]

Closing date for receipt of applications: 28 April 2025
Interviews will be held week commencing: 5 May or 12 May 2025

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.

Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click here.

Stevenage Borough Council, Daneshill House, Danestrete, Stevenage, Herts, SG1 1HN