Business Support Assistant

Ian Williams Ltd.; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the construction sector is seeking a Business Support Administrator to enhance operational efficiency in Nottingham. This role involves customer service, order processing, and administrative support within a dynamic team. Ideal candidates will have GCSE level education and experience in office roles, with a proactive attitude and strong attention to detail. Join a stable team and enjoy a range of benefits, including profit share and training opportunities.

Benefits

Profit share scheme

Employer pension contribution

Annual leave options

Life Insurance

Health and wellbeing support

Training and development opportunities

Trade discounts

Specsavers vouchers

Qualifications

• Proven experience in a similar office-based role.
• Ability to prioritize tasks according to urgency.

Responsibilities

• Raising and processing orders, conducting administrative tasks.
• Supporting procurement and handling client/customer queries.

Skills

Customer Service

Communication

Attention to Detail

Education

GCSE level education

Tools

MS Office

Outlook

Excel

Job description

We seek a Business Support Administrator to join our friendly, established team based in Nottingham. Within this role, you will assist with the smooth operational running of refurbishment and cyclical painting contracts whilst holding the customer at the heart of what you do. In return, you will be part of a stable and valued administration team.

Business Support is integral to the operational team’s successful delivery of our repairs and maintenance services across the UK. We seek someone who relishes being such an important part of our thriving, fast-paced, and ever-expanding business.

Benefits:

• Part of the company profit share scheme (14% of base salary achieved last year)
• Employer pension contribution of up to 5%
• Annual leave with options to buy or sell days
• Life Insurance
• Access to Lighthouse Construction Industry Charity for health and wellbeing support, including free legal and financial advice

The Business Support Administrator role:

You will value first-class customer service and enjoy facilitating strong working relationships within your immediate and wider teams, internally and externally, to ensure the continued success of Ian Williams.

Core tasks will include:

1. Raising and processing orders, conducting scheduled and reactive administrative tasks such as data input, invoicing, letter writing, and mailbox management.
2. Supporting procurement and ordering of site materials, processing purchase orders, and handling client/customer queries to resolution.
3. Providing light reception and room booking services, and participating in weekly operational team meetings as required.

What you will bring to the role:

• GCSE level education or equivalent, including Maths and English
• Proven experience in a similar office-based role, with confidence in MS Office, Outlook, and Excel (basic level). Experience in construction is beneficial but not essential.
• A proactive, can-do attitude suitable for a fast-paced, reactive environment
• Ability to prioritize tasks according to urgency
• High attention to detail and accuracy in communication

Additional benefits include:

• Annual pay reviews
• Enhanced maternity/paternity pay
• Training and development opportunities
• Trade discounts from preferred suppliers
• Specsavers vouchers

About Ian Williams Ltd:

Discover more through our website, Facebook, LinkedIn, Indeed, and Glassdoor pages.

We reserve the right to shortlist prior to the closing date based on application volumes.

Ian Williams is committed to diversity and is proud to be an equal opportunity employer. We focus on equality and value diversity in race, gender, sexual orientation, religion, ethnicity, and other characteristics.

Applicant details will be used solely for recruitment purposes. For more information, please read our Candidate Privacy Notice on our website.

We kindly request no agency inquiries regarding this position.