Business Support Assistant

Twinkl Limited; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Sheffield is seeking a Senior Support Assistant to provide high-level administrative support to VPs. The role involves managing calendars, coordinating travel, and facilitating communication. Ideal candidates will have exceptional organizational skills and the ability to handle confidential information with discretion. Join a supportive culture with various employee benefits and opportunities for growth.

Benefits

33 annual leave days per year

Flexible working policy

Cycle-to-work scheme

Long-term service reward

Qualifications

• Experience in a fast-paced environment for multiple stakeholders.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Manage calendars and schedule meetings for VPs.
• Coordinate travel itineraries and prepare expense reports.
• Draft and edit correspondence and reports.

Skills

Organisational Skills

Communication

Critical Thinking

Education

Office or Admin Experience

Job description

The following content displays a map of the jobs location - Sheffield

Location:Office-based, Twinkl HQ, Sheffield

Hours:37.5 hours per week minimum, but as required by the position.

The senior support assistant will serve as a trusted partner to a select group of Twinkl VP’s as they lead key strategic areas of the business.You’ll provide high-level administrative support, managing confidential information, and facilitating efficient communication and coordination with internal and external stakeholders.You’ll support on a variety of strategic projects as you broaden your knowledge about different areas of this fast growth organisation.This role requires a combination of strong organisational skills, attention to detail, and discretion to handle sensitive information with professionalism and integrity. You’ll have a hunger to learn and be eager to grow in your professional career.

Key Responsibilities:

Calendar Management:

• Manage calendars, including scheduling meetings, appointments, and conference calls, and proactively resolving scheduling conflicts.
• Prioritise and coordinate daily activities, ensuring efficient use of time and resources to maximise productivity and effectiveness.

Travel Coordination:

• Arrange complex travel itineraries, including flights, accommodations, ground transportation, and visas, in accordance with preferences and business needs.
• Prepare detailed travel agendas and expense reports, and provide logistical support during travel to ensure a smooth and hassle-free experience.

Communication and Correspondence:

• Screen and manage incoming emails and correspondence for select VP’s, prioritising urgent matters and responding promptly and professionally to inquiries.
• Draft and edit correspondence, presentations, reports, and other documents as requested, ensuring accuracy, clarity, and alignment with organisational standards.

Meeting Coordination and Support:

• Coordinate and prepare materials for meetings, including agendas, presentations, and supporting documentation, and distribute to attendees in advance.
• Attend meetings and take accurate minutes, and follow up on action items and decisions to ensure timely execution.

Information Management:

• Organise and maintain electronic and physical files, records, and databases related to activities, projects, and contacts, ensuring confidentiality and data security.
• Conduct research and compile information on various topics, providing summaries and analyses to support decision-making and strategic planning.

Special Projects and Initiatives:

• Support in managing special projects, initiatives, and strategic priorities, coordinating cross-functional teams and tracking progress towards key milestones and deliverables.
• Proactively identify opportunities to streamline processes, improve efficiency, and enhance the effectiveness of office operations.

Requirements

Qualifications and Experience

• Experience of working in a fast-paced and evolving environment for multiple stakeholders
• Experience in an office or admin role is preferred.
• Exceptional organisational and time management skills, with the ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to interact professionally and confidently with internal and external stakeholders at all levels.
• Discretion and confidentiality in handling sensitive information and confidential matters.
• High level of attention to detail and accuracy in all work activities.
  
• Proactive mindset with a willingness to take initiative.
• Ability to work independently with minimal supervision and as part of a collaborative team.

Skills and Attributes:

• Highly trustworthy individual, with ability to maintain confidentiality at the highest level.
• Engaged in the inner workings of the Twinkl Executive team, understand the priorities of all the stakeholders and proactively manage these.
• Demonstrable critical thinking skills, being able to navigate the demands of a high intensity environment ensuring the right prioritisation calls are made.

Here are a couple of the things that make Twinkl a great place to be:

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process
• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
• From day 1 - Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year, flexible working policy with opportunities to work from home and Twinkl subscriptions.
• Quarterly company awards programme
• Seasonal events
• Cervical and Prostate screening
• Company sick pay after 3 months of service
• After probation - cycle-to-work scheme
• Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave