Business Support Assistant

NHS National Services Scotland; Glasgow; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a dedicated team within a prominent healthcare system, providing essential administrative support for a Digital Mental Health service. This part-time role offers the opportunity to engage with a diverse population, ensuring efficient operations while managing patient referrals and inquiries. You'll play a crucial role in maintaining the smooth running of the Digital Therapies Team, working closely with psychology staff and other healthcare professionals. If you're passionate about making a difference in mental health services and possess strong organizational skills, this position is perfect for you. Embrace the chance to contribute to a culture of inclusion and support within the NHS.

Qualifications

• Experience in administrative roles, preferably in healthcare settings.
• Strong communication skills for liaising with patients and staff.

Responsibilities

• Provide administrative support for the Digital Therapies Team.
• Manage inbound referrals and respond to enquiries from patients and staff.

Skills

Administrative Support

Time Management

Communication Skills

Education

High School Diploma

Relevant Administrative Qualification

Tools

EMIS Web MH

SilverCloud

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

This is a permanent, part time post of 14.8 hours per week, with a shift pattern of Thursday and Friday (9am-5pm). Please note the salary is Pro Rata for part time hours.

A vacancy for a Band 3 Business Support Assistant has arisen within the Board’s Digital Therapies Team (computerised CBT Service). You’ll work within a small, highly motivated team of admin staff and Psychology staff to deliver a high quality, Digital Mental Health service to a high volume of service users. Your work will be allocated by the Assistant Support Manager/Coordinator.

You’ll be responsible for the provision of administrative business support for the team’s activities, ensuring the smooth running and efficiency of the Digital Therapies Team. You’ll be the first point of contact for referred patients to all Digital Therapy Programmes currently provided by our online portal, SilverCloud, and will action all inbound referrals, and respond to regular telephone, and face to face enquiries from all levels of internal staff and external organisations.

You’ll also support the generic functions and duties administered within the wider business support section as required. This includes daily management of the generic mailbox for Digital Therapies Team and also management of non-activators from the online programmes available. You will also action tasks as required on EMIS Web MH. Frequent liaison with colleagues from Primary Care to action any risk alerts highlighted. Ability to effectively time manage all designated tasks with due diligence and professionalism.

For more information, please contact: Beth Smith, Assistant Business Support Manager/Coordinator Digital Therapies Team (cCBT), 0141 287 0295, [e-mail]

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.