Business Support Adviser (FTC)

Saxon Weald; Southwater; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Saxon Weald is seeking a Business Support Adviser to join the HomeFix team on a 4-month fixed term contract. The role is 37 hours per week with hybrid working; the current pattern has the team in the office on Wednesdays and Thursdays, with induction period in-office support.

You will coordinate repairs, maintenance and planned works, manage information and support customers through their journey, ensuring services run smoothly and efficiently.

Qualifications

• Has experience in an administrative, coordination or customer service role.
• Is organised and able to manage multiple priorities.
• Has excellent communication and interpersonal skills.
• Builds positive working relationships with colleagues and stakeholders.
• Has good attention to detail and maintains accurate records.
• Is comfortable using IT systems and Microsoft Office applications.
• Takes a proactive approach to problem solving and following issues through to completion.

Responsibilities

• Support the coordination of repairs, maintenance and planned works.
• Schedule work and manage information accurately.
• Maintain records and update systems.
• Communicate with customers, contractors and colleagues.
• Help ensure work is delivered efficiently and right first time wherever possible.

Skills

Administrative experience

Coordination skills

Customer service

Microsoft Office

Job description

Business Support Adviser

37 hours per week

c£29,148 per annum

4-Month Fixed Term Contract

We’re looking for a Business Support Adviser to join our HomeFix team on a fixed term contract for 4 months.

This role plays an important part in supporting the delivery of repairs, maintenance and planned works services. Working closely with trade teams, managers and colleagues across the business, you’ll help coordinate work, manage information and support customers through their journey.

This could be a great development opportunity for someone who enjoys organising activities, managing competing priorities and working with a range of colleagues to help keep services running smoothly.

What you’ll be doing:

• Supporting the coordination of repairs, maintenance and planned works.
• Scheduling work and managing information accurately.
• Maintaining records and updating systems.
• Communicating with customers, contractors and colleagues.
• Helping to ensure work is delivered efficiently and right first time wherever possible.

We’re looking for someone who:

• Has experience in an administrative, coordination or customer service role.
• Is organised and able to manage multiple priorities.
• Has excellent communication and interpersonal skills.
• Builds positive working relationships with colleagues and stakeholders.
• Has good attention to detail and maintains accurate records.
• Is comfortable using IT systems and Microsoft Office applications.
• Takes a proactive approach to problem solving and following issues through to completion.

The role offers hybrid working. The team currently works together in the office on Wednesdays and Thursdays, with additional office attendance during the induction period to support learning, relationship building and settling into the role.

Why apply?

This role provides an opportunity to broaden your knowledge of HomeFix services, build relationships across the business and develop your coordination and customer service skills within a fast-paced operational environment.

If you’re interested in the role but don’t meet every requirement, we’d still encourage you to apply. We recognise that valuable skills and experience can be developed in a variety of roles and we’d like to understand what you could bring to the team.

Need any support during the recruitment process?

We want everyone to feel comfortable and able to show us their strengths. If there’s anything we can do to support you during the recruitment process, please let us know.

Please note

Whilst AI tools can be helpful when preparing your application, we ask that any expression of interest questions are answered in your own words so we can understand your experience, skills and suitability for the role.