Planner - Up to 12 month FTC

The Methodist Church in Britain; England; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Learning and development opportunities

Healthcare cash plan

Pension scheme

Employee Assistance Programme

Volunteering programme

Employee reward and recognition scheme

25 days annual leave + bank holidays

Job summary

Estuary Housing Association is seeking a fixed-term planning officer to support the Operations team with coordinating trades and contractors, scheduling works and inspections, and organising materials and waste clearance. The role emphasises accurate reporting and customer-focused service.

Initially office-based full time for about six months of training, then moves to hybrid working with at least three office days a week. Strong literacy, numeracy and Microsoft Office skills are essential.

Qualifications

• Good literacy and numeracy, evidenced by GCSEs or equivalent prior learning

Responsibilities

• Coordinate resources across trades teams and contractors so the right people with the right skills are in place
• Schedule all works, projects and inspections, and organise materials, logistics, equipment and waste clearance to use resources efficiently
• Act as an ambassador for the organisation's values, keeping customers informed and feeling safe in their homes
• Collect property data, check customer details and give customers advice and support
• Undertake administrative, financial and analytical work to support the Operations team
• Create and implement customer-focused business procedures that ensure accurate, efficient planning and remove non-value activity

Skills

Computer literacy

Prioritising work

Customer service

Education

GCSEs or equivalent

Tools

Word

Excel

Outlook

Job description

This fixed-term planning post, lasting up to 12 months, sits within the Operations teams of Estuary Housing Association and supports planned maintenance, responsive repairs, empty homes, compliance and grounds work. The role centres on co-ordinating trades and contractors, scheduling works and inspections, organising materials and waste clearance, and handling administrative and financial reporting. It is office-based full time for about six months of training, then moves to hybrid working with at least three office days a week. Strong literacy, numeracy and Microsoft Office skills are essential.

What the job involves

• Co-ordinate resources across trades teams and contractors so the right people with the right skills are in place
• Schedule all works, projects and inspections, and organise materials, logistics, equipment and waste clearance to use resources efficiently
• Act as an ambassador for the organisation's values, keeping customers informed and feeling safe in their homes
• Collect property data, check customer details and give customers advice and support
• Undertake administrative, financial and analytical work to support the Operations team
• Create and implement customer-focused business procedures that ensure accurate, efficient planning and remove non-value activity

Qualifications

• Good literacy and numeracy, evidenced by GCSEs or equivalent prior learning

Experience

• Experience of office systems and procedures
• Experience of working in a customer-focused environment

Skills & knowledge

• High level of computer literacy, including Word, Excel and Outlook
• Prioritising work and managing conflicting deadlines

Nice to have

• Experience in a repairs reporting, maintenance or scheduling role

What’s offered

• Learning and development opportunities
• Healthcare cash plan
• Employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• Volunteering programme
• Competitive pension scheme
• 25 days annual leave plus bank holidays and 3 extra days between Christmas and New Year
• 37-hour week with flexible working by agreement and a hybrid working policy