Business Support Assistant

Thurrock Council; Grays; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous annual leave

Local Government Pension Scheme

Flexible working opportunities

Ongoing training

Employee assistance programme

Staff discounts

Job summary

Thurrock Council is looking for a Business Support Assistant to provide vital administrative support for the Family Help Service. This hybrid role involves efficient support for practitioners and maintaining accurate records to enhance service delivery.

The role requires strong organisational skills and experience with Microsoft Office. Benefits include annual leave, a pension scheme, and ongoing training. Join us to make a positive impact in the Thurrock community!

Qualifications

• Strong administrative and organisational skills.
• Good communication and customer service skills.
• Experience of managing records and maintaining accurate information.
• Confidence using Microsoft Office applications.
• The ability to work independently and as part of a team.
• A flexible and proactive approach to work.

Responsibilities

• Providing efficient administrative support to Family Help practitioners, managers and wider teams.
• Organising and supporting meetings, including preparing documentation, taking minutes and distributing actions.
• Maintaining accurate records and ensuring information is updated on relevant systems.
• Managing correspondence, telephone enquiries and referrals.
• Supporting statutory processes to help ensure the best outcomes for families.
• Identifying opportunities to improve administrative processes.

Skills

Administrative skills

Organisational skills

Communication skills

Customer service skills

Microsoft Office

Teamwork

Independent work

Proactive approach

Job description

The Family Help Service works with children, young people and families to provide the right support at the right time, helping to improve outcomes and prevent issues from escalating. The service brings together a range of professionals who work collaboratively to support families through assessment, planning and intervention. As a Business Support Assistant, you will play a vital role in ensuring the smooth running of the service by providing effective administrative support, maintaining accurate records and helping teams deliver a high quality service to families across Thurrock.

About the Role

• Providing efficient administrative support to Family Help practitioners, managers and wider teams.


• Organising and supporting meetings, including preparing documentation, taking minutes and distributing actions.


• Maintaining accurate records and ensuring information is updated on relevant systems in a timely manner.


• Managing correspondence, telephone enquiries and referrals, ensuring these are dealt with professionally and sensitively.


• Supporting statutory processes and service activities to help ensure the best outcomes for children, young people and families.


• Contributing to the effective day to day operation of the service and identifying opportunities to improve administrative processes.

This role is currently hybrid and office attendance is required in both the Civic Offices and our Family Hubs within Thurrock.

We're looking for someone who has:

• Strong administrative and organisational skills.


• Good communication and customer service skills.


• Experience of managing records and maintaining accurate information.


• Confidence using Microsoft Office applications.


• The ability to work independently and as part of a team.


• A flexible and proactive approach to work.

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement


• Local Government Pension Scheme


• Flexible and hybrid working opportunities (where applicable)


• Ongoing training and professional development


• Employee assistance programme and wellbeing support


• Staff discounts and local offers


• A supportive and inclusive working environment