Business Support Officer

Confidential; Shrewsbury; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

The Council seeks a proactive Business Support Officer to join the Children’s Social Care Service on a temporary basis. Based in Darby House, Telford, the role offers hybrid working arrangements and a 37-hour week focused on high-quality administration and coordination.

You will manage records, diaries, meetings, minutes, and correspondence, supporting managers and staff while handling confidential information with professionalism. Previous council or public sector experience is desirable.

Qualifications

• Strong previous experience in an administrative or business support role.
• Proven experience of taking accurate and detailed typed minutes during meetings in person.
• Experience using Microsoft 365 applications, including Outlook, Word, Excel, Teams, and PowerPoint.
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
• Exceptional attention to detail and a commitment to producing accurate work.
• Strong written and verbal communication skills with the ability to engage professionally with a wide range of stakeholders.
• Experience managing diaries, inboxes, meetings, and complex administrative processes.
• The ability to work independently while also contributing effectively as part of a team.
• Experience maintaining confidential information and handling sensitive data appropriately.

Responsibilities

• Maintain accurate records, databases, and filing systems.
• Manage shared inboxes and diaries, prioritising appointments and responding to enquiries.
• Organise meetings, conferences, and room bookings, ensuring documentation.
• Attend meetings in person and record, produce, and distribute minutes.
• Prepare routine correspondence, reports, and presentations to support teams.
• Update information across systems to ensure data accuracy.
• Provide administrative support to managers and staff within Children’s Social Care.
• Handle sensitive information with discretion and professionalism.
• Liaise with internal and external contacts.

Skills

Administrative support

Minutes taking

Microsoft 365

Organisational skills

Attention to detail

Communication skills

Diary management

Teamwork

Confidential data handling

Tools

Microsoft 365

Outlook

Word

Excel

Teams

PowerPoint

Job description

Business Support Officer

Hourly Rate: 14.59 per hour
Location: Darby House, Telford, TF3 4 JA / Hybrid Working Available
Hours: 37 hours per week, Monday to Friday
Contract: Temporary basis, up to 6 months

About the Role

Opus People Solutions are recruiting on behalf of Telford and Wrekin Council for a Business Support Officer to join the Children's Social Care Service. This is an excellent opportunity for an experienced administrator to provide high-quality business support within a fast-paced and rewarding environment.

The successful candidate will play a key role in ensuring the smooth day-to-day running of the service through effective administration, coordination, and communication. You will be highly organised, possess excellent attention to detail, and be confident managing a varied workload while supporting professionals across the service.

Key Responsibilities

• Maintain accurate records, databases, and filing systems in accordance with organisational procedures.
• Manage shared inboxes and diaries, prioritising appointments and responding to enquiries efficiently.
• Organise meetings, conferences, and room bookings, ensuring all necessary arrangements and documentation are in place.
• Attend meetings in person and accurately record, produce, and distribute detailed minutes within agreed timescales.
• Prepare and process routine correspondence, reports, documents, and presentations to support operational teams.
• Update and maintain information across a range of systems to ensure data accuracy and compliance.
• Provide professional administrative support to managers and staff within Children's Social Care.
• Handle sensitive and confidential information with discretion and professionalism.
• Liaise effectively with internal departments, external agencies, and service users.

Essential Experience and Skills

To be successful in this role, you must have:

• Strong previous experience in an administrative or business support role.
• Proven experience of taking accurate and detailed typed minutes during meetings in person.
• Experience using Microsoft 365 applications, including Outlook, Word, Excel, Teams, and PowerPoint.
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
• Exceptional attention to detail and a commitment to producing accurate work.
• Strong written and verbal communication skills with the ability to engage professionally with a wide range of stakeholders.
• Experience managing diaries, inboxes, meetings, and complex administrative processes.
• The ability to work independently while also contributing effectively as part of a team.
• Experience maintaining confidential information and handling sensitive data appropriately.

Desirable Experience

• Previous experience working within a local authority, public sector organisation, or Children's Social Care environment.
• Familiarity with case management or document management systems.

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references