Business Support Administrator

Via Benefits by WTW; Reigate; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Reigate is seeking a Business Support Administrator to join their Learning and Development team. This role involves supporting training initiatives, managing logistics, and ensuring effective communication within a collaborative environment. The position offers a competitive salary and comprehensive benefits, transitioning to a hybrid work model after initial onboarding.

Benefits

Company Pension Scheme

Life Insurance

Medical Insurance

Flexible Benefits

Qualifications

• Strong command of English with excellent spelling and grammar.
• Ability to manage calendars and coordinate travel arrangements.

Responsibilities

• Administrative support for trainee consultant training programs.
• Managing logistics for training days and room bookings.
• Providing business support for content development.

Skills

Microsoft Office 365

Communication

Organisational Skills

Analytical Skills

Customer Focus

Job description

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• 202503149
• Reigate, England, United Kingdom
• Full time

Description

We are seeking a highly organised Business Administrator to join our Learning and Development team at Willis Towers Watson in Reigate. This role is based in our modern, open-plan office, with convenient onsite parking. The position will be office-based for the first few months, after which it will transition to a hybrid model, requiring at least two days in the office per week in Reigate office.

What We Offer You

We provide comprehensive training, including a thorough new starter induction and ongoing development opportunities. As an industry leader, we offer a competitive salary along with an attractive benefits package, which includes a company pension scheme, life insurance, medical insurance, eye care vouchers, and flexible benefits such as critical illness cover, dental cover, and many additional options.

The Role

This is a people-focused, performance-driven role where you’ll play a key part in supporting the Retirement GB Learning and Development team to deliver high-impact development initiatives. You'll work closely with a collaborative team of business support colleagues, sharing responsibilities and contributing to the smooth execution of learning programmes that empower our people to grow, perform, and succeed. This role is ideal for someone who thrives in a dynamic environment, takes ownership, and is passionate about making a real difference in people’s development journeys.

This role offers a rewarding opportunity to enhance your skills in team collaboration, administration, and organisation. You will manage calendars, coordinate travel arrangements, and ensure professional and efficient communication with stakeholders.

Responsibilities Will Include But Are Not Limited To

• Trainee consultant programme: administrative support on the training provided in a trainee consultant’s first five years (which includes a mix of virtual and in-person training), involving calendar management and communication, managing attendance lists, creating inclusive and diverse training groups, managing breakout rooms, managing and summarising feedback forms, in-person event organisation/support and other administrative duties
• Senior colleague training: administrative support including calendar management, creating inclusive and diverse training groups, room bookings and training day logistics, managing breakout rooms and other administrative duties
• Oracle Learning Cloud maintenance (our learning management system)
• PowerPoint support: converting or reformatting slide decks for training as needed
• Supporting with the use of Teams Channels for training messaging and materials
• Providing business support to develop content for other Retirement GB development programmes
• General team administration duties for the L&D team: for example organising team meetings and maintaining action logs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

Qualifications

The Requirements

• Proficiency with Microsoft Office 365 (Word, PowerPoint, Outlook, MS Teams) and a solid understanding of Excel. Strong command of the English language, with excellent spelling, grammar, and a good level of numeracy. Accuracy in typing and data entry is essential.
• Strong written and verbal communication skills, with the ability to convey ideas clearly and support colleagues in understanding different perspectives.
• Demonstrated analytical, organisational, and project management skills.
• Strong team player, willing to actively contribute and support colleagues, using initiative to assist other busy administrative team members.
• Persistent and persuasive, with the ability to engage colleagues at all levels within the business.
• Customer-focused, with a strong commitment to providing excellent service.
• Solution-oriented, with the ability to think critically and address challenges effectively.
• Strong attention to detail.
• Discreet and professional in handling sensitive information.
• Excellent organisational skills, with the ability to estimate workload, prioritise tasks, and meet deadlines consistently.
• Flexible and adaptable, able to manage a variety of responsibilities and provide creative solutions to problems.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail].

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