Business Support Administrator

Civic Recruitment Limited; Lincoln; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working (2 days in office / 3/5

Job summary

Civic Recruitment Limited is seeking a Business Support Administrator for a 3 months contract with a Local Authority in Lincoln. The role offers hybrid working (2 days in office / 3 days remote) with a 37-hour week and a Monday–Friday pattern.

Initial training will be office-based, with DBS check required and an umbrella rate of £152.54 per day. Key duties include administering FOI/SAR processes, data entry and records management, minute-taking, and providing business support across council

Qualifications

• Experience in administration, clerical or business support roles across council functions.
• Proficient in MS Word and Excel and data-entry accuracy.
• Experience dealing with customers via telephone, email or face to face.
• Experience handling confidential information in line with data protection requirements.

Responsibilities

• Provide administrative and clerical support across multiple service areas.
• Support FOI and SAR administration.
• Process and maintain sensitive information per data protection rules.
• Undertake data entry and records management.
• Arrange meetings and provide meeting support.
• Produce notes and minutes from meetings.
• Maintain council databases and internal systems.
• Handle customer enquiries via phone, email and in person.
• Support complaints administration and service applications.
• Assist with information governance checks.

Skills

Administration experience

Customer service

Data entry

Confidential information

Written and verbal communication

Attention to detail

Workload management

Minutes taking (desirable)

FOI/SAR processes (desirable)

Data protection & informationGovernan​

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

3 Months Contract with a Local Authority

Umbrella - £152.54 per day - Umbrella

Job Purpose

As a Business Support Administrator, you will provide administrative, clerical and business support services across various council functions, helping to deliver efficient customer service, information management and compliance with council procedures.

Key Duties/Accountabilities

• Provide administrative and clerical support across multiple service areas.
• Support FOI (Freedom of Information) and SAR (Subject Access Request) administration.
• Process and maintain sensitive information in line with data protection requirements.
• Undertake data entry and records management.
• Arrange meetings, training sessions and provide meeting support.
• Produce accurate notes, actions and minutes from meetings.
• Maintain council databases and internal systems.
• Handle customer enquiries via telephone, email and face to face.
• Support complaints administration and service applications.
• Assist with compliance checks and information governance processes.
• Process purchase orders, invoices and financial administration tasks.
• Provide filing, photocopying, typing and general office support.
• Support reception and mail services where required.
• Work collaboratively across teams to provide business support cover.

Essential Experience Required

• Previous Administration, Business Support or Clerical experience.
• Experience using Microsoft Office including Word and Excel.
• Experience dealing with customers by telephone, email or face to face.
• Strong data entry and record management skills.
• Experience handling confidential information.
• Good written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage workloads and meet deadlines.
• Experience taking minutes desirable.
• Experience supporting FOI or SAR processes highly desirable.
• Knowledge of data protection and information governance principles.

Additional Information to Note

• Working Hours: 37 hours per week.
• Monday to Friday.
• Lincoln, LN1 1YL.
• Hybrid Working - 2 Days Office / 3 Days Remote.
• Attendance at County Offices every Monday is mandatory.
• Initial training will be office-based.
• DBS Summary Form required.
• Online Interview via MS Teams.
• Interview Date: 28th October 2026.
• One-stage interview (30-45 minutes).
• No tests or presentations required.
• Supplier Submission Deadline: 23rd October 2026.
• We work on bi-weekly payment schedule.

Requirements

As a Business Support Administrator, you will provide administrative, clerical and business support services across various council functions, helping to deliver efficient customer service, information management and compliance with council procedures.