OR119014 – Business Support Administrator (G3) – Admin & Clerical

Carrington Blake Recruitment; Lincoln; Híbrido; GBP 30.000 - 32.000; Jornada completa

Descripción de la vacante

Lincoln-based Local Council is seeking an administrative support officer to provide flexible and efficient business support to internal and external customers. The role includes data entry, record keeping, meeting coordination and confidential handling of information to help teams meet deadlines.

You will respond to inquiries by phone and email, prepare minutes, process purchase orders and invoices, and contribute to service delivery while maintaining high standards of accuracy and

Formación

• Five GCSEs at Grade C or above, or equivalent.
• Experience using Microsoft Office, particularly Word and Excel.
• Understanding of good customer service principles.
• Experience dealing with the public by telephone, email or face to face.
• Good written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage workloads, work independently and meet deadlines.
• Ability to solve problems and respond positively to changing priorities.
• Awareness of data protection, confidentiality and information governance.
• Ability to communicate fluently in spoken English and provide accurate advice to customers.
• Willingness to undertake training and ongoing professional development.

Responsabilidades

• Respond to telephone calls, emails and customer enquiries.
• Complete data entry and update council systems and databases.
• Arrange meetings, prepare documentation and take accurate minutes.
• Maintain electronic and paper records, ensuring information is handled confidentially.
• Provide general administrative support, including typing, filing, photocopying and reception duties.
• Process purchase orders, invoices and goods receipts.
• Prepare reports, performance information and management documentation.
• Support compliance checks and assist colleagues across different teams.
• Manage competing priorities and ensure tasks are completed within agreed timescales.

Conocimientos

Administrative Support

Customer Service

Minute Taking

Data Entry and Record Keeping

Meeting Coordination

Financial Administration

Information Governance

Communication

Time Management

Teamwork and Flexibility

Compliance

Continuous Improvement

Educación

GCSEs or equivalent

NVQ Level 2 in Business Administration

Herramientas

Microsoft Office (Word & Excel)

Descripción del empleo

Work pattern: 2 days in the office, 3 days remote. Every Monday in the office is mandatory

PAYE Pay Rate: £116.00 per day

Main Purpose of the Role

To provide flexible and efficient business support to internal and external customers, helping teams deliver high-quality services within agreed deadlines and standards. The postholder will undertake a range of administrative duties, support meetings, maintain accurate records and contribute to the smooth running of council services.

Typical Day Overview

• Respond to telephone calls, emails and customer enquiries.
• Complete data entry and update council systems and databases.
• Arrange meetings, prepare documentation and take accurate minutes.
• Maintain electronic and paper records, ensuring information is handled confidentially.
• Provide general administrative support, including typing, filing, photocopying and reception duties.
• Process purchase orders, invoices and goods receipts.
• Prepare reports, performance information and management documentation.
• Support compliance checks and assist colleagues across different teams.
• Manage competing priorities and ensure tasks are completed within agreed timescales.

Key Skills and Responsibilities

• Administrative Support: Provide general clerical and office support across council services.
• Customer Service: Respond professionally to enquiries from members of the public, colleagues and partner organisations.
• Minute Taking: Record meeting discussions, decisions and actions accurately, including sensitive or confidential information.
• Data Entry and Record Keeping: Maintain accurate records and update council systems in line with procedures.
• Meeting Coordination: Arrange meetings, prepare paperwork and distribute relevant documentation.
• Financial Administration: Process basic financial transactions, including purchase orders, invoices and goods receipts.
• Information Governance: Handle, transfer and store confidential information in accordance with data protection requirements.
• Communication: Maintain effective working relationships with colleagues, managers and multi-agency partners.
• Time Management: Organise workloads, meet deadlines and respond positively to changing priorities.
• Teamwork and Flexibility: Provide cover and support to other teams when required.
• Compliance: Follow council policies, financial regulations, safeguarding procedures and health and safety requirements.
• Continuous Improvement: Identify opportunities to improve administrative processes and support efficient service delivery.

Essential Qualifications and Requirements

• At least five GCSEs at Grade C or above, or equivalent.
• Experience using Microsoft Office, particularly Word and Excel.
• Understanding of good customer service principles.
• Experience dealing with the public by telephone, email or face to face.
• Good written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage workloads, work independently and meet deadlines.
• Ability to solve problems and respond positively to changing priorities.
• Awareness of data protection, confidentiality and information governance.
• Ability to communicate fluently in spoken English and provide accurate advice to customers.
• Willingness to undertake training and ongoing professional development.

Desirable Experience and Skills

• NVQ Level 2 or an equivalent qualification in Business Administration.
• Previous experience in an administrative or business support role.
• Experience in data entry and maintaining databases.
• Minute-taking experience or willingness to develop this skill.
• Experience arranging meetings and preparing reports.
• Basic financial administration experience, including purchase orders and invoices.
• Awareness of financial regulations, safeguarding and workplace health and safety.