Business Support Administrator

Devon Partnership NHS Trust; Honiton; On-site; GBP 24,000 - 26,000; Part time

Job summary

An established industry player is seeking a dedicated Business Support Administrator to join their East Devon Older Persons Mental Health Community team. This part-time role offers a chance to make a meaningful impact in the lives of patients and colleagues alike. You will be involved in vital administrative tasks that support clinical staff, ensuring efficient and compassionate care delivery. With a commitment to professional development and a supportive environment, this position provides an excellent opportunity for career growth in a sector that values inclusivity and compassion. Join a team that prioritizes mental health and well-being, and be part of a rewarding journey.

Qualifications

• Fluent communication in English is essential for this role.
• Intermediate IT skills in Microsoft Office are required.
• Experience in healthcare or social care administration is preferred.

Responsibilities

• Undertake administration tasks supporting clinical staff.
• Answer telephones and manage a shared email inbox.
• Minute team meetings and manage appointment scheduling.

Skills

Fluent communication in English

Strong numeracy skills

Excellent interpersonal skills

Intermediate IT skills (Microsoft Office)

Effective organizational skills

Experience with administrative procedures

Teamwork and confidentiality

Ability to handle distressed individuals

Initiative and independence

Minute-taking skills

Education

RSA 3 Word Processing or equivalent

GCSE English or equivalent

NVQ Level 3 in administration or equivalent

ECDL certification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Location: Honiton, EX14 2DE
Salary: £24,625.00 to £25,674.00
Date posted: 2nd May 2025
Closing date: 22nd May 2025

We are looking for a highly motivated and multi-skilled Business Support Administrator to join the East Devon Older Persons Mental Health (OPMH) Community team based in Honiton.

You will find job satisfaction in helping colleagues and patients efficiently and compassionately. You will be supported and trained to reach your professional best, with opportunities for continuing development, training, and career progression. There's much more to working at Devon Partnership Trust — if you would like to apply or find out more, please get in touch.

This is a part-time post covering 22.5 hours per week (0.6 WTE).

Interviews will be held on 30th May 2025.

Main duties of the job

The Business Support Administrator undertakes the administration of all tasks supporting a team of clinical staff assessing and caring for patients within the community. Tasks include answering telephones, office and reception cover, typing all correspondence, assessment letters, appointment and clinic letters, minuting team meetings using Microsoft Word, Excel spreadsheets, and updating our patient record system, Carenotes. The role also involves triaging work via Choose and Book. Tasks are typically managed through a shared email inbox used by all admin staff.

About us

We provide mental health & learning disability services, along with a range of specialist & secure services for the wider south west region and nationally. We are passionate about promoting good mental health & wellbeing. We strive to utilize the expertise & resources within our organization, and through our partnerships, to deliver high-quality, safe, and recovery-focused services.

Our values

We recruit based on qualifications & experience, as well as individuals who demonstrate behaviors aligned with our core values, such as commitment to quality care, respect, dignity, and compassion. We aim to embody these values daily by providing friendly interactions, making time for people, challenging ourselves and others, and being open to new ideas.

We are committed to inclusivity and encourage applications from all community sections, regardless of protected characteristics under the Equality Act 2010. We support part-time and flexible working arrangements where possible. We especially welcome applicants with lived experience of mental health and learning disabilities. We are a Disability Confident Employer.

Job responsibilities

Please refer to the attached Job Description and Person Specification for detailed information on this role.

Person Specification

Experience

• Ability to communicate fluently in spoken and written English.
• Strong numeracy and literacy skills.
• Excellent interpersonal and communication skills, both written and verbal, with the ability to interact professionally and tactfully at all levels.
• Intermediate IT skills in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Effective organizational skills and the ability to prioritize in a demanding environment.
• Experience with administrative procedures such as diary management, appointment scheduling, and supporting meetings.
• Experience with general office routines and filing systems.
• Knowledge of creating electronic records and filing systems.
• Experience working as part of a team, respecting confidentiality.
• Experience dealing with distressed individuals calmly and compassionately.
• Ability to exercise initiative and work independently on a daily basis.
• Ability to take accurate minutes, both formal and informal.
• Experience handling confidential and complex information.
• Previous NHS experience in healthcare or social care administration is preferred.

Qualifications

• RSA 3 Word Processing or equivalent experience.
• GCSE English or equivalent.
• NVQ Level 3 in administration or equivalent.
• Evidence of ongoing professional and personal development.
• ECDL (European Computer Driving Licence) certification.