Business Support Administrator

Devon Partnership NHS Trust; Highweek; Hybrid; GBP 12,000 - 15,000; Part time

Job summary

Devon Partnership NHS Trust is seeking a Business Support Administrator for the Teignbridge TALKWORKS Team in NHS Talking Therapies. The role supports reception at Sherborne House, handles referrals, manages appointments, and coordinates with the TALKWORKS teams.

The post offers 25.5 hours per week with potential home working on one day. The ideal candidate will have a friendly, empathic approach, good telephone manners, and a commitment to local services.

Qualifications

• Experience in handling referrals and bookings.
• Strong telephone and reception skills.
• Able to work flexibly in a hybrid role.

Responsibilities

• Process incoming referrals to TALKWORKS.
• Cover reception at Sherborne House.
• Answer calls from patients and professionals.
• Book, cancel and amend appointments.
• Liaise with TalkWorks teams and estates.
• Ensure building operations and business continuity.
• Collaborate with clinicians and admin team.
• Conduct site inductions and general admin tasks.
• Act as First Aider and Fire Warden.
• Attend team meetings and events.

Skills

Teamwork

Telephone etiquette

Customer service

Empathy

Communication

Job description

We are looking to recruit a Business Support Administrator into the Teignbridge TALKWORKS Team. We are a large and high performing NHS Talking Therapies Service. We are looking for an enthusiastic team player who is friendly, empathic, with a good sense of humour and a commitment to our local services. The team covers a large geographical area and we strive to maintain a strong and healthy team culture. We need the post holder to be able to work at Sherborne House 25.5 hours a week, with the possibility of one of the days working from home. Two days a week will be focused on the day to day running of the building with the additional time to be working alongside the Talkworks Admin team. The post holder will need a good telephone manner, because the role involves responding to clients phoning into the service, and processing referrals, and making calls to clients.

• Processing incoming referrals to TALKWORKS
• Covering the reception at Sherborne House
• Answering incoming calls from patients and professionals
• Booking, cancelling and amending appointments
• Liaising with the local and wider TALKWORKS teams
• The running of the building including liaising with estates and the building landlord
• Ensuring Business Continuity Plans etc. are up to date
• Working collaboratively with clinicians
• General office admin tasks
• Acting as First Aider and Fire Warden
• Site induction for new members of staff
• Contributing to team meetings and events

Please refer to the job description attached to this advert which will provide further information on this role.