Business Support Administrator

Devon Partnership NHS Trust; Totnes; On-site; GBP 21,000 - 26,000; Full time

Job summary

Devon Partnership NHS Trust is seeking a Business Support Administrator to join the South Hams Community Mental Health team at Leatside Surgery, Totnes. The role provides essential administrative support to deliver patient-centred care, handling clinical correspondence, appointment scheduling, and accurate record-keeping within our clinical records system.

You will be the first point of contact for administrative queries, liaising with clinical colleagues, external providers, patients and carers

Qualifications

• Provide administrative support to the Community Mental Health Team, including the preparation, processing, and distribution of clinical correspondence, appointment co-ordination, and updating patient records.
• Act as a key contact for administrative queries, liaising with colleagues, external providers, and other stakeholders such as patients, carers and professionals to ensure effective communication and co-ordination.
• Contribute to the review and improvement of administrative processes to enhance efficiency and support high-quality service delivery.
• Ensure all administrative practices comply with Trust policies, procedures, and data protection standards.

Job description

We are looking for a new team member to join our vibrant administration service in our South Hams Community Mental Health team, based at Leatside Surgery, Totnes. This is a key administrative role supporting the delivery of high quality, patient-centred care through efficient and effective administrative support. As a Business Support Administrator, you will play an important part in ensuring the smooth running of administrative processes that underpin the work of the Community Mental Health Team. Your responsibilities will include managing clinical correspondence, appointment scheduling, maintaining accurate patient records, and ensuring data is entered promptly and accurately into our clinical records system. You will act as a first point of contact for administrative queries, liaising closely with clinical colleagues and other administrative staff to ensure seamless support for patients throughout their care pathway. If you are interested in learning more about this exciting opportunity or would like to arrange a visit and meet the team, please contact the recruiting manager.

Administrative Support

• Provide administrative support to the Community Mental Health Team, including the preparation, processing, and distribution of clinical correspondence, appointment co-ordination, and updating patient records.

Communication and Liaison

• Act as a key contact for administrative queries, liaising with colleagues, external providers, and other stakeholders such as patients, carers and professionals to ensure effective communication and co-ordination.

Process Improvement

• Contribute to the review and improvement of administrative processes to enhance efficiency and support high-quality service delivery.

Compliance and Confidentiality

• Ensure all administrative practices comply with Trust policies, procedures, and data protection standards.

Please refer to the attached job description and accompanying information. If you have any questions, please contact the recruiting manager.