Sales Administrator

Mulberry Recruitment; Camberley; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Mon-Fri hours

Career development

Friendly team environment

Benefits package

Growth opportunities

Job summary

Mulberry Recruitment is seeking a Sales Administrator to join a busy FMCG business in Camberley. You will process customer orders, coordinate deliveries and provide top-notch support to customers and internal sales teams.

The role requires strong administration, excellent communication and proficiency with Excel, plus experience with ERP/CRM systems. This office-based position offers weekday hours and a clear path for career development.

Qualifications

• Experience in a Sales Administrator, Sales Coordinator, Customer Service or Order Processing role.
• Excellent organisational skills with the ability to manage multiple tasks.
• Strong attention to detail and a high level of accuracy.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office, especially Excel.
• Experience with ERP/CRM systems is advantageous.

Responsibilities

• Process customer sales orders accurately and efficiently using the company’s ERP system.
• Act as the first point of contact for customer enquiries via telephone and email.
• Provide administrative support to the sales team and wider business.
• Liaise with internal departments to ensure orders are fulfilled on time.
• Coordinate with warehouses, couriers, freight forwarders and other logistics providers to ensure timely deliveries.
• Monitor and track customer orders, providing updates where required.
• Resolve customer queries and complaints in a professional and timely manner.
• Process credit requests, returns and associated documentation.
• Maintain accurate customer records and sales documentation.
• Build and maintain strong relationships with customers through excellent service.
• Assist with general office administration and support where required.

Skills

Organisational skills

Customer service

Attention to detail

Communication skills

Microsoft Excel

ERP/CRM systems familiarity

Tools

Sage

SAP

Microsoft Dynamics

CRM systems

Job description

Sales Administrator

• Location: Camberley (Office-based)
• Salary: £28,000–£30,000 per annum
• Hours: Monday to Friday, 8:30am – 5:30pm

We are recruiting for an organised and proactive Sales Administrator / Sales Coordinator to join a successful and growing FMCG business. This is an excellent opportunity for someone with strong administration and customer service skills who enjoys working in a fast-paced environment and supporting both customers and internal sales teams.

The successful candidate will play a key role in ensuring customer orders are processed accurately, deliveries are coordinated efficiently, and customers receive an outstanding level of service.

Key Responsibilities

• Process customer sales orders accurately and efficiently using the company’s ERP system.
• Act as the first point of contact for customer enquiries via telephone and email.
• Provide administrative support to the sales team and wider business.
• Liaise with internal departments to ensure orders are fulfilled on time.
• Coordinate with warehouses, couriers, freight forwarders and other logistics providers to ensure timely deliveries.
• Monitor and track customer orders, providing updates where required.
• Resolve customer queries and complaints in a professional and timely manner.
• Process credit requests, returns and associated documentation.
• Maintain accurate customer records and sales documentation.
• Build and maintain strong relationships with customers through excellent service.
• Assist with general office administration and support where required.

Skills & Experience

• Previous experience in a Sales Administrator, Sales Coordinator, Customer Service or Order Processing role.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously.
• Strong attention to detail and a high level of accuracy.
• Excellent written and verbal communication skills.
• Confident using Microsoft Office, particularly Excel.
• Experience using ERP or CRM systems (such as Sage, SAP, Microsoft Dynamics or similar) would be advantageous.
• Ability to prioritise workload and meet deadlines in a busy environment.
• A proactive and positive approach with excellent problem-solving skills.

What We’re Looking For

The ideal candidate will be customer-focused, highly organised and capable of working both independently and as part of a team. You will have excellent administration skills, enjoy building relationships, and be confident managing customer orders from start to finish.

What’s on Offer

• Competitive salary of £28,000–£30,000
• Monday to Friday working hours
• Career development opportunities
• Friendly and supportive team environment
• Company benefits package
• Opportunity to join a well-established and growing business