Administration Support - Receptionist

East of England Community Health and Care NHS Trust; King's Lynn; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

27 days annual leave plus bank

NHS Pension

Wellbeing support

Training programmes

NHS discounts

Job summary

East of England Community Health and Care NHS Trust is seeking two Admin Support - Receptionist posts at Park View Resource Centre in Kings Lynn. The role covers setting up and running reception, answering calls, greeting patients, processing queries, and assisting with NHS computer systems including SystmOne to check in patients.

This is a part-time, permanent posts sharing 13.5 hours per week with fixed shifts.

Qualifications

• Experience in busy office environment and NHS reception is desirable.
• Ability to answer calls, greet patients and manage queries with discretion.
• Proficiency with NHS computer systems and data handling.

Responsibilities

• Set up and run the reception at Park View Resource Centre, Kings Lynn.
• Answer telephone calls and greet patients on arrival.
• Assist patients with queries and use NHS systems to check in patients.
• Provide general admin support and maintain patient records and information packs.

Skills

Customer care

Communication skills

Administrative duties

Telephone handling

SystmOne knowledge

Tools

SystmOne

Microsoft Office

Job description

The post holder will be responsible for the setting up and smooth running of the reception at Park View Resource Centre, Kings Lynn, supporting all patients who attend the various clinics that are held there., The role will include administrative support duties such as answering telephone calls, greeting patients upon their arrival, assisting patients with queries and use of NHS computer systems, including SystmOne, to check in patients and additional admin support as required. This role is required to maintain strict confidentiality and will be expected to communicate with patients and relatives with courtesy and discretion at all times., To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties which will include: Dealing appropriately with all telephone enquiries as well as face to face patient contact, which may include investigating and problem solving as well as regularly dealing with matters of a complex and/or distressing nature. Using a range of software programmes to produce, maintain and distribute documents, including adhoc and routine reports, spreadsheets, and databases, which may include medical terminology and clinic information. Photocopying, laminating, scanning and emailing documentation promptly and efficiently, generating and distributing letters, tasking clinicians, ensuring that all patient records are maintained and kept up-to-date. This includes the assembling of patient information packs to be handed out to patients. Receiving, sorting and distributing mail daily, ensuring that outgoing mail is sent in a timely manner. Researching appropriate websites, downloading and circulating documents as requested. Issuing and activating door fobs Actively updating the patient information in and around the reception area including the usage of Easy Read signs.

Are you a confident and flexible person, with excellent engagement, customer care, and communication skills, who can work as part of a creative and motivated team? If you are, we would really like to hear from you!, This is a new post, we are looking for 2 enthusiastic, proactive, self-motivated, and caring individuals to join our Admin team at Park View Resource Centre, Kings Lynn as our Admin Support - Receptionist., Being able to demonstrate excellent organisational and effective communication skills is essential, along with being able to work alone as well as part of a team, using your own initiative, and working to deadlines. You will have experience of undertaking a range of administrative duties and have excellent customer care skills. You will need to be able to evidence a good solid background working in a busy office environment and will be required to work proactively. Experience of working in the NHS is preferential. Knowledge of SystmOne would be advantageous, but training will be provided for the successful candidate! This is a permanent, part time job share role, each position is 13.5 hours: Monday 0830 - 1630 and Tuesday 0930 - 1600, the other is Wednesday 0830 - 1630 and Thursday 0930 - 1600. The interviews will be held in person. Monday - Friday - 0830 - 1630 hrs.,

• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days (pro rata)
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
• Supportive positive culture that is Well-Led with regular supervision
• Comprehensive in house and external training programmes available
• NHS discounts and many more