Business Support Administrator

NHS; Chippenham; On-site; GBP 23,000 - 25,000; Full time

Job summary

A caring and enthusiastic Administrator is sought to join a dynamic team at HCRG Care Group in Chippenham. The role involves providing essential business support, ensuring a high level of customer service, and contributing to the wellbeing of children and families in Wiltshire.

Benefits

Access to group pension

Free tea, coffee and milk

Discounts on everyday purchases

Access to wages as earned

Online and face-to-face wellbeing support

Access to eLearning and career pathways

Qualifications

• Experience in administrative work in a busy, customer-facing environment.
• Good initiative and decision-making skills.

Responsibilities

• Provide business support to services and process referrals.
• Direct calls and correspondence to services across Wiltshire.

Skills

Organisational Skills

Customer-Service Skills

Telephone Manner

Tools

Microsoft Office

Job description

Job summary

Are you a caring and enthusiastic Administrator looking to join an organisation focused on professional growth and development, whilst ensuring you feel valued each and every day?

As a Business Support Administrator within HCRG Care Group, you will join a team who are focused on clinical excellence and delivering a high level of customer service to children, young people and their families across Wiltshire. Our aim isto really make our service-users and staff feel the difference.

Main duties of the job

Your days will be rewarding and varied. Duties include providing business support to services, processing referrals through the Single Point of Access (SPA), directing calls and correspondence to services across Wiltshire, all within a busy administration team who arrange appointments and signposting for children and young people, their families and other service users. You will be based primarily in our Greenways Office Hub, Chippenham.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and well need to close it earlier than the date we've shown here. If you're keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Details Date posted

11 May 2025

Pay scheme

Other

Salary

£23,875 to £24,380 a year

Contract

Permanent

Working pattern

Full-time

Reference number

HCRGCG/TP/44687/15337

Job locations

HCRG Care Group

Chippenham

Wiltshire

SN15 1BN

Job description Job responsibilities

As a Business Support Administrator, you'll be part of our dynamic team at our Greenways Office Hub, Chippenham. You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• The post is for 37 hours per week, Monday to Friday.
• Pro rata salary of £23875
• Access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open and just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

The Ideal Candidate

You will ideally have experience of administrative work in a busy, customer facing environment. You will show good initiative and decision making, with the ability to manage your time and to prioritise your workload. The position requires someone who has good organisational skills whilst having a flexible approach to your work demands. Having a caring and understanding personality, you will have a good telephone manner with good customer-service skills. Experience in minute-taking will be an added advantage.

You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

Job description Job responsibilities

As a Business Support Administrator, you'll be part of our dynamic team at our Greenways Office Hub, Chippenham. You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• The post is for 37 hours per week, Monday to Friday.
• Pro rata salary of £23875
• Access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open and just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

The Ideal Candidate

You will ideally have experience of administrative work in a busy, customer facing environment. You will show good initiative and decision making, with the ability to manage your time and to prioritise your workload. The position requires someone who has good organisational skills whilst having a flexible approach to your work demands. Having a caring and understanding personality, you will have a good telephone manner with good customer-service skills. Experience in minute-taking will be an added advantage.

You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

Person Specification General Requirements Essential

• Click Apply for this job above to view the Job Description on our career site

Desirable

• Click Apply for this job above to view the Job Description on our career site

Person Specification General Requirements Essential

• Click Apply for this job above to view the Job Description on our career site

Desirable

• Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

HCRG Care Group

Address

HCRG Care Group

Chippenham

Wiltshire

SN15 1BN

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

Employer details Employer name

HCRG Care Group

Address

HCRG Care Group

Chippenham

Wiltshire

SN15 1BN

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)