Customer Support Administrator - Savings

Newbury Building Society; Newbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a Customer Support Administrator to enhance member experiences. In this dynamic role, you'll engage with customers through various channels, ensuring smooth management of their savings accounts. You'll be part of a supportive team dedicated to delivering exceptional service while benefiting from ongoing training and development opportunities. The organization values community involvement, offering paid volunteering days and a generous holiday allowance. If you're passionate about customer service and eager to grow in a rewarding environment, this position is perfect for you.

Benefits

Generous Holiday Allowance

Contributory Pension Scheme

Wellbeing Programs

Birthday Off

Paid Volunteering Days

Qualifications

• Experience in customer service roles, ensuring quality service.
• Strong written and verbal communication skills are essential.

Responsibilities

• Support members with inquiries via phone, email, and live chat.
• Process ISAs and update customer details as per instructions.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Relevant Certifications

Tools

MS Office (Word, Excel, Outlook)

Online Customer Service Platforms

Job description

Customer Support Administrator - Savings

Location:Head office, Newbury.

Hours: 35 hours per week,Monday - Friday, 9.00am - 5.00pm and 1 out of 5Saturdays, 9.00am - 12.00pm.

Interviews:Interviews will comprise a 90minute competency-based process in our Newbury head office. We aim to interview successful applicants within 1 week.Feedback will be provided regardless of outcome. We reserve the right to close this vacancy at any point.

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

What will you bedoing?

The key priority is to support our members with their enquires and requests arising from their interactions with our online service. You will have contact with our members by telephone, ensuring they are able to manage their day-to-day servicing of their savings accounts.

This will provide a great opportunity to build relationships within the team and with your branch-based colleagues.

You will take on tasks such as:

Handling customer queries about their branch and online accounts, both by email, over the telephone, online portal, text messaging service and live chat.

Completing ISAs coming in and ISAs going out of the Society and sending out funds to external providers.

Processing overpayments to our existing members.

Updating customer details in accordance with customer instructions.

Setting up nominated accounts for both online and branch customers.

Setting up new accounts for our online customers and sending verification codes for access.

Daily/weekly & monthly reports.

This is a wide-ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day.

You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.

Essential skills and experience:

Some experience of working with internal and/or external customers to ensure the highest quality service experience.

Evidence of excellent written and verbal communication skills.

Desirable skills and experience:

Experience in financial service administration.

Competent in the use of MS packages - Word, Excel, Outlook, Office365.

Why work for Newbury Building Society?

We care about our communities– as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.

We want to help you develop– we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

We want to look after and reward you- you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.

Apply for this role:

Please note, when you click on 'apply now' you'll be redirected to the website of our recruitment partner, Ultimate Banking. They will take some details and agree a suitable time to contact you to talk about your skills and experience.

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Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). Registered office: Newbury Building Society, 90 Bartholomew Street, Newbury, West Berkshire, RG14 5EE.

You can check the Financial Services register on theFCA's website .