Customer Support Administrator - Savings | Newbury, UK

Ultimate Banking; Newbury; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading company in Newbury is seeking a Customer Support Administrator for their Savings department. This role involves assisting customers with their savings accounts, processing requests, and ensuring high-quality service. The ideal candidate will have excellent communication skills and a passion for customer service. The position offers a supportive environment with opportunities for personal development and community involvement.

Benefits

Paid Volunteering Days

Career Development Opportunities

Qualifications

• Experience working with internal or external customers.
• Excellent written and verbal communication skills.

Responsibilities

• Support members with enquiries and requests.
• Handle customer queries via multiple channels.
• Process ISAs and update customer details.

Skills

Customer Service

Communication

Tools

Microsoft Office

Job description

Customer Support Administrator - Savings

Role: Customer Support Administrator (Savings)

Location: Newbury

Hours: 35 hrs a week, Monday - Friday 9am - 5pm, plus 1 in 5 Saturdays, 9am - 12pm

Starting Salary: £23,393

Target Salary: £24,624

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills, and a desire to learn, you could be the person we're looking for.

What will you be doing?

The key priority is to support our members with their enquiries and requests arising from their interactions with our online service. You will also have contact with our members by telephone, ensuring they can manage their day-to-day servicing of their savings accounts. This role offers a great opportunity to build relationships within the team and with branch-based colleagues. Your tasks may include:

• Handling customer queries about their branch and online accounts via email, telephone, online portal, text messaging, and live chat.
• Processing ISAs coming in and going out of the Society and sending out funds to external providers.
• Processing overpayments to existing members.
• Updating customer details according to instructions.
• Setting up nominated accounts for online and branch customers.
• Creating new accounts for online customers and sending verification codes.
• Preparing daily, weekly, and monthly reports.

This is a diverse role, and no two days are the same. The above tasks are examples of what you might do on any given day. You will receive all necessary training and guidance to learn our processes and become a confident member of this dynamic team.

Why work for us?

• We care about our communities—supporting local initiatives through volunteering, fundraising, and community events. Employees receive two paid volunteering days annually.
• We support your development—accredited by the Financial Services National College, offering opportunities to take on new responsibilities and projects to further your career.

Essential Criteria:

• Experience working with internal or external customers to ensure high-quality service.
• Excellent written and verbal communication skills.

Desirable Criteria:

• Proficiency in Microsoft Office (Word, Excel, Outlook, Office365).
• Experience in financial service administration.

Interviews:

Competency-based 90-minute interview at our Newbury Head Office. We aim to interview successful applicants within one week. Feedback will be provided regardless of outcome. We reserve the right to close this vacancy at any time.