Business Support Administrator

Wirral; Birkenhead; On-site; GBP 26,000 - 27,000; Full time

Job summary

Wirral University Teaching Hospital NHS Foundation Trust is seeking a Band 3 Administrative professional to join the Unscheduled Care Coordination Hub (UCCH) in Birkenhead. The role supports the Directorate Management Team with data collection and reporting, working across urgent community referrals.

The post requires strong organisational skills, NHS experience, and proficiency in MS Office. Working hours are 37.5 per week on a 7-day rota, within a busy regional hub aimed at improving patient

Qualifications

• NVQ level 3 in administration or equivalent experience.
• Experience of data collection and recording.
• Previous experience working in an administration role supporting a multi-disciplinary team.
• Previous experience working in the NHS.
• ECDL

Responsibilities

• Provide administrative support to the Directorate Management Team and collect patient data to support activity management.
• Ensure administrative and clerical duties are completed accurately and timely to help meet KPIs.
• Work with clinical and operational management teams to prepare reports and papers.
• Comply with confidentiality and data protection policies.

Skills

Data collection

Administration support

NHS experience

Confidentiality

Deadline-driven

Education

NVQ Level 3 Admin

Tools

Excel

Word

Job description

Main area UCCH Grade Band 3 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Worked over 7 days on a rota basis, Monday to Sunday between 0800 to 2000 on various shift patterns) Job ref 408-26-801

Site St Catherine's Health Centre Town Birkenhead Salary £25,760 - £27,476 per annum/pro rata Salary period Yearly Closing 28/10/2026 23:59

Job overview

Band 3 Business Support Administrator - Unscheduled Care Coordination Hub (UCCH)

An exciting opportunity has arisen for an enthusiastic and highly organised Band 3 Administrative to join the newly commissioned Unscheduled Care Coordination Hub (UCCH) at Wirral University Teaching Hospital.

The UCCH is a new and innovative service designed to transform the way urgent community referrals are managed across the region. By centralising and standardising referrals from Northwest Ambulance Service (NWAS) and other healthcare partners, the Hub plays a vital role in supporting patients to access the most appropriate services quickly and efficiently, helping to reduce unnecessary hospital attendances and improve patient experience.

As a key member of the UCCH team, you will provide comprehensive administrative and coordination support to ensure the smooth and effective operation of the Hub. Working alongside clinical teams, Urgent Community Response services and system partners across Wirral, West Cheshire, East Cheshire and Warrington

The role requires excellent organisational skills, attention to detail and the ability to work in a fast-paced environment where priorities can change throughout the day.

This is a fantastic opportunity to be part of a brand-new service that is shaping the future of urgent and community care.

Main duties of the job

To provide administrative support to the Directorate Management Team, collecting and recording patient data to support the team in managing activity within the Directorate.

To ensure that administrative and clerical duties are completed accurately and in a timely manner to help support the directorate meet key performance indicators.

Working with clinical and operational management teams to ensure accurate data collection, collation and supporting the team to prepare reports and papers.

To comply with confidentiality and data protection policies.

Working for our organisation

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Detailed job description and main responsibilities

For further information please see job description and person specification attached in vacancy details.

Person specification

Qualification, Specific Experience & Training

• NVQ level 3 in administration or equivalent experience.
• Experience of data collection and recording
• Previous experience working in an administration role supporting a multi-disciplinary team.
• Previous experience working in the NHS
• ECDL

Knowledge & Skills

• Confident and experienced in the use of Microsoft Office including Excel and Word.
• Ability to prepare and present data in various formats, including formal reports and user friendly guides.
• Knowledge and understanding of date protection and confidentiality.

Personal Attributes

• Ability to work to deadlines
• Strong written and verbal communication skills

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.